Patient Care Coordinator

Resolve Sleep Health Inc; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay with incentive bonus

RRSP's

Employee Family Assistance Program

Wellness + vacation hours

Employee discounts on products

Supportive team culture

Job summary

Resolve Sleep Health Inc. is seeking a permanent full-time Patient Care Coordinator in Toronto, ON. You will be the first contact for patients, helping navigate care, coordinating appointments, and supporting the clinical team to ensure smooth clinic operations.

Ideal candidates bring a passion for people, strong customer service, attention to detail, and comfort with EMR systems. Healthcare or customer service experience is preferred, and bilingual skills are a plus.

Qualifications

• A passion for people and exceptional customer service skills.
• Detail-oriented and a quick learner who thrives in a busy clinic.
• Team-first mindset and a solutions-focused approach.
• Experience in healthcare, administration, or customer service.
• Comfort with digital tools, including EMR systems, documentation and virtual care (training provided).
• Bonus points for additional languages.

Responsibilities

• Welcoming patients and guiding them through their care journey with high-quality service.
• Coordinating appointments, managing referrals, and providing administrative support.
• Educating patients on sleep therapy assessments, support and equipment.
• Handling insurance claims, payments, and billing.
• Supporting sales of therapy products and resupply.
• Maintaining a clean, organized clinic environment.
• Living Resolve Sleep Health values as a company ambassador.

Skills

Customer service

Attention to detail

Team player

Healthcare admin experience

EMR familiarity

Multilingual (bonus)

Digital tools proficiency

Tools

EMR systems

Job description

Compensation is competitive and commensurate with experience and professional designation. We offer a comprehensive benefits package and opportunities for professional growth and development.

At Resolve Sleep Health, we believe better sleep leads to better days. Our team is passionate about helping Canadians across the country get the care they need to sleep well and feel their best. As we continue to grow, we're honoured to have been named one of The Globe and Mail's Report on Business Top Growing Companies for 2026 .

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a permanent full-time Patient Care Coordinator to join our team in Toronto, ON.

Clinic Location: 123 Edward Street Unit #811 Toronto

In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.

What you’ll be doing:

• Welcoming patients and helping them navigate their care journey with friendly, high quality service standards
• Coordinating appointments, managing referrals, and providing administrative support
• Educating patients on sleep therapy assessments, support and equipment
• Handling insurance claims, payments, and billing
• Supporting sales of therapy products and resupply
• Contributing to a clean, organized, and well-functioning clinic environment
• Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner who thrives in a busy clinic
• A team-first mindset and a solutions-focused approach
• Previous experience in healthcare, administration, or customer service
• Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
• Bonus points for additional languages

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• RRSP's
• Employee Family Assistance Program
• Wellness + vacation hours
• Employee discounts on products/services
• A supportive, passionate, and fun team culture

This is more than a job — it’s a chance to make a real difference.

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Internal applicants have until end of day November 12, 2026 to apply.