Patient Care Coordinator

Resolve Sleep Health; Coquitlam; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

RRSPs

Wellness hours

Vacation hours

Employee discounts

Job summary

Resolve Sleep Health in Coquitlam, BC, is seeking a Patient Care Coordinator (Term) to guide customers through their care journey with friendly, high-quality service while coordinating orders and inquiries. You’ll work Monday–Friday, 9:00 a.m.

to 5:00 p.m., in a collaborative team, with opportunities for growth and a comprehensive benefits package including RRSPs, wellness and vacation hours, and employee discounts.

Qualifications

• 1–3 years of customer service experience required.
• Strong written and verbal communication skills.
• Healthcare and/or retail experience is a plus.
• Familiar with digital tools such as Shopify or Salesforce.

Responsibilities

• Help customers navigate their care journey with friendly, high-quality service standards.
• Respond to customer service inquiries via email and phone.
• Provide timely and professional support regarding orders, shipping, returns, product information and account issues.
• Assist with inventory tracking and order management.
• Handle customer complaints and escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Time management

Team collaboration

Multitasking

Tools

Shopify

Salesforce

Job description

Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development.

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. At Resolve Sleep Health, we believe better sleep leads to better days. Our team is passionate about helping Canadians across the country get the care they need to sleep well and feel their best. As we continue to grow, we're honoured to have been named one of The Globe and Mail's Report on Business Top Growing Companies for 2026.

We are currently seeking a Patient Care Coordinator (Term) to join our Coquitlam office. This full-time temporary position works Monday to Friday, 9:00 a.m. to 5:00 p.m., and is expected to run until February 2028.

The ideal candidate will have 1-3 years of customer service experience, with strong written and verbal communication skills.In this important front-line role, you'll be the first point of contact for customers—setting the tone for a positive, supportive experience from start to finish.

What you’ll be doing:

• Help customers navigate their care journey with friendly, high-quality service standards
• Respond to customer service inquiries via email and phone
• Provide timely and professional support regarding orders, shipping, returns, product information and account issues
• Assist with inventory tracking and order management
• Handle customer complaints and escalat issues when necessary
• Maintain accurate records of customer interactions and transactions

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner
• A patient-first mindset and solutions-focused approach
• Previous experience in customer service, healthcare and/or retail
• Familiar with digital tools including (Shopify, Salesforce, or similar platforms)
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proactive, resourceful, and able to work both independently and collaboratively

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• RRSP's
• Wellness + vacation hours
• Employee discounts on products/services
• A supportive, passionate, and fun team culture

This is more than a job — it’s a chance to make a real difference.

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.