Patient Care Concierge — Sleep Health Clinic

Resolve Sleep Health; Fredericton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

RRSP matching

Clinic incentive program

Employee Family Assistance Program

Wellness + vacation hours

Employee discounts

Job summary

Resolve Sleep Health is seeking a full-time Patient Care Coordinator for our Fredericton, NB clinic. You will be the first point of contact for patients and help keep the clinic running smoothly while supporting our clinical team.

Role emphasizes excellent customer service, attention to detail, and teamwork in a fast-paced healthcare environment. Training on EMR and digital tools is provided, and bilingual skills are a bonus.

Qualifications

• Passion for people and high-quality service.
• Detail-oriented and thrives in a busy clinic.
• Team-first mindset with a solutions-focused approach.
• Experience in healthcare, administration, or customer service.
• Comfort with digital tools and EMR documentation (training provided).

Responsibilities

• Welcome patients and set a positive tone for their care journey.
• Coordinate appointments, manage referrals, and provide administrative support.
• Educate patients on sleep therapy assessments, support, and equipment.
• Handle insurance claims, payments, and billing.
• Support sales of therapy products and resupply.
• Keep the clinic clean, organized, and well-functioning.
• Act as a company ambassador by living Resolve Sleep Health values.

Skills

Customer service

Team player

Attention to detail

Tools

EMR systems

Job description

Resolve Sleep Health is seeking a full-time Patient Care Coordinator for our Fredericton, NB clinic. You will be the first point of contact for patients and help keep the clinic running smoothly while supporting our clinical team.

Role emphasizes excellent customer service, attention to detail, and teamwork in a fast-paced healthcare environment. Training on EMR and digital tools is provided, and bilingual skills are a bonus.