Central Services Representative (Bilingual)

Resolve Sleep Health; Brampton; A distancia; CAD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay with incentive options

Employee Family Assistance Program

Wellness + vacation hours

Employee discounts on products and/or

Supportive team culture

Descripción de la vacante

Resolve Sleep Health is hiring a Central Services Representative for a fully remote bilingual role in Canada. Fluency in English and Mandarin and/or Cantonese is required. The position focuses on patient intake, triage, data entry, and coordination with clinics and partners to initiate services.

Applicants should have healthcare experience, strong customer service skills, and familiarity with EMR systems. Training for virtual care and privacy compliance is provided.

Formación

• Fluent in English and Mandarin and/or Cantonese.
• Experience in healthcare settings such as clinics or patient coordination.
• Strong customer service mindset with attention to detail.
• Proficient data entry and familiarity with EMR systems.

Responsabilidades

• Engage with patients and referral sources via phone, email, or portals.
• Process intake information and verify details for services.
• Enter data accurately into the client management system and maintain records.
• Coordinate with internal departments and external partners to start services.
• Ensure intake procedures follow privacy policies and accreditation standards.
• Identify and escalate issues impacting service delivery in a timely manner.

Conocimientos

English fluency

Mandarin/Cantonese

Healthcare experience

Customer service skills

Data entry

Herramientas

EMR systems

Descripción del empleo

SOCENI Brampton, ON, CA

Salary: $50,000.00 Annually

At Resolve Sleep Health, we believe that better sleep leads to a better life - and we're on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada's largest independent provider of sleep health services with over 145 clinics (and growing!), we're transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we're making sleep health accessible, effective, and life changing.

We are currently seeking a Central Services Representative to join our team remotely.

This position is a fully remote bilingual position requiring fluency in English and Mandarin and/or Cantonese

The Central Services Representative serves as the first point of contact for patients and referral sources, coordinating the intake process for a broad range of health or social service programs. This role ensures timely and accurate triage, data entry, and referral of inquiries to appropriate departments or service providers.

What you'll be doing:

• Patients Engagement: Respond to inquiries via phone, email, or electronic systems with professionalism and empathy.


• Intake Processing: Collect and verify patient information, referral details, and service requirements.


• Data Entry & Documentation: Accurately input data into the client management system and maintain up-to-date records.


• Coordination: Liaise with internal departments and external partners to facilitate service initiation.


• Compliance: Ensure all intake procedures comply with organizational policies, privacy regulations, and accreditation standards.


• Problem Resolution: Identify and elevate issues or barriers to service in a timely manner.

What you bring:

• Fluency in English and Mandarin/or Cantonese


• Relevant experience in healthcare, such as working in a clinic or as a Patient Care Coordinator.


• Knowledge of sleep disorders, particularly sleep apnea, understanding of polysomnography (sleep studies) and CPAP therapy


• A passion for people and exceptional customer service skills


• Detail-oriented and a quick learner who thrives in a busy clinic


• A team-first mindset and a solutions-focused approach


• Previous experience in healthcare, administration, or customer service


• Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)

Why you'll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities


• Employee Family Assistance Program


• Wellness + vacation hours


• Employee discounts on products/services


• A supportive, passionate, and fun team culture

This is more than a job - it's a chance to make a real difference.

We're committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.