Patient Care Co-ordinator

Beltone; Edmonton; On-site; CAD 35,000 - 55,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Beltone is seeking a dedicated Patient Care Coordinator in Edmonton, AB. You will greet customers, answer calls, schedule appointments, and manage office duties, including invoicing and insurance processing.

The role emphasizes strong English communication, organization, and the ability to multi-task while supporting Hearing Care Professionals and maintaining a clean, welcoming clinic environment.

Qualifications

• Must have high school diploma or equivalent.
• Prefer 2 years of office experience.
• Prefer 2 years of sales and customer service experience.
• Strong organizational and multitasking abilities.
• Excellent English communication, both verbal and written.
• Proficiency in MS Office and computer skills.
• Ability to sit at a desk most of the day.
• Self-motivated and highly organized.

Responsibilities

• Greet customers and handle phone calls; schedule appointments.
• Manage office duties, stock shelves, and process payments.
• Submit insurance claims and follow-ups.
• Maintain customer database and lead generation.
• Support Hearing Care Professionals and ensure clean care areas.
• Follow Beltone policies and procedures.

Skills

Excellent communication

MS Office proficiency

Customer service experience

Sales experience

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

Job description

Patient Care Coordinator

Edmonton, AB

Job Duties and Responsibilities:

• Greets customers when they enter
• Answer phone/make phone calls for various purposes
  • Confirm appointments
  • Schedule appointments for assigned office and/or any applicable out of town clinics
  • Manage incoming phone calls, deliver and return messages
  • Outbound calls to our patients for various purposes
• Scheduling to maximize test opportunities for the office and any out of town clinics
• Order and sell products
• General office and administrative duties
  • Pull charts for customers scheduled for hearing tests or other appointments
  • Stock shelves (batteries, pamphlets, supplies etc.)
  • Invoicing for hearing aids and other products or services
  • Customer information entry into clinical management system
  • Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them
  • Receive hearing aid repairs and enter appropriate information into the system
  • Receive mail, process incoming payments and distribute mail
  • Mail batteries/supplies on customer request
  • Mail hearing aids when requested
• Perform follow up activities with customers and other leads
• Be able to accurately process all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).
• Develop and execute lead generation test opportunities through business networking and outreach within the community
• Manage customer database and call list
• Submit insurance claims and follow-up with insurance plans where applicable
• Manage account receivables and payables
• Cash management including making bank deposits and balancing out sales media
• Make sales calls to help generate business
• Assist the Hearing Care Professionals
• Perform a variety of cleaning duties to maintain a clean work environment and clean patient care areas
• Follow all Beltone corporate policies and procedures

Desired Qualifications:

• High School diploma or equivalent is required
• 2 years of previous office experience is preferred
• 2 years of previous sales and customer service experience is preferred
• Must be well organized and able to multitask effectively
• Must have the ability to communicate effectively in English, verbal and written
• Must be proficient in MS Office and possess good computer skills
• Must have the ability to sit at a desk for 70%-90% of the work day
• Must be self-motivated and highly organized

Beltone is an equal opportunity employer.