Sales & Reception Coordinator

Socket.dev; Sidney; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly wage $21–$24

Comprehensive benefits package

RRSP matching

Vacation, personal and volunteer days

Training and development

Employee discounts

People-centric culture

Job summary

HearCANADA in Sidney, BC is seeking a Sales & Reception Coordinator (Client Care Coordinator) to deliver an exceptional client experience, support clinic operations, and drive sales of products and services. This permanent, full-time onsite role is based at the Sidney clinic with typical hours Monday–Friday 8:30 am–4:30 pm local time.

You will manage appointments, assist with billing questions, and participate in local events to support HearCANADA branding.

Qualifications

• 2+ years in sales, retail, office or clinic environment.
• Sales acumen with ability to recommend products and services.
• Customer-centric attitude with ability to network within the community.
• Willingness to travel locally and hold a valid driver's license.

Responsibilities

• Provide exceptional, individualized client experiences for clinic visitors and callers.
• Manage clinic schedule: book/reschedule appointments and follow up on missed bookings.
• Suggest products and payment options to enhance the client journey.
• Support with maintaining physical and electronic records.
• Answer basic hearing aid questions and perform simple maintenance.
• Participate in local events and marketing initiatives to boost HearCANADA branding.

Skills

Customer-facing experience

Sales acumen

Team player

Community networking

Job description

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliverWonderful Sound for All. Learn more about us by visiting HearCanada.

Position overview:

We are seeking aSales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Sidney, BC HearCANADA Clinic located at 5-9843 Second Street . Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What weoffer:

• Starting hourly compensation of $21-$24/hour + an attractivebonus program

• Comprehensive benefit packageincluding health, dental, vision + a healthcare spending account,starting on day one of hire

• RRSP matching program

• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year

• Training, learning, + continuingeducation opportunities

• Friends and family discounts + access to ouremployee perk program

• Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

• Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic

• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders

• Making product and payment recommendations to enhance the clientjourney

• Support with maintaining physical and electronic records

• Perform basic hearing aid maintenance and product questions

• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community

• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers

• Sales acumen - comfortability inrecommending products and services to clients

• Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services

• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submittedvia [e-mail].