Patient Access Representative

Raleigh Orthopaedic; Raleigh; On-site; CAD 31,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

FSA and HSA options

Retirement plan with employer matching

Paid Time Off

Job summary

Raleigh Orthopaedic is seeking a Patient Access Representative for our Centralized Call Center in Raleigh. The role schedules patient appointments and delivers patient-focused service across clinic locations.

The ideal candidate has 2+ years in a call center and a healthcare CS background, with excellent communication and a professional phone presence. Benefits include full medical/dental/vision with FSA/HSA, retirement contributions, and PTO.

Qualifications

• 2+ years of experience in a call center environment.
• Background in a healthcare customer service role, ideally in a large medical office setting.
• Strong communication and active listening skills with a professional phone presence.
• Ability to thrive in a fast-paced, high-pressure environment.
• Positive demeanor and commitment to excellent service.
• Proficiency with technology and willingness to learn new systems.
• Openness to providing feedback for process improvement initiatives.
• Full medical, dental, and vision coverage with FSA and HSA options.
• Retirement plan with employer contributions.
• Paid Time Off program.

Responsibilities

• Manage a high volume of incoming appointment calls.
• Schedule new and established patient appointments.
• Deliver exceptional customer service to patients and team members.

Skills

Call center experience

Healthcare customer service

Strong communication

High-pressure environment

Professional phone presence

Feedback for process improvement

Job description

Open — Raleigh Orthopaedic has a posting for this job. Posted 17 Sep 2026.

About this job

Patient Access Representative – Full-Time Position – Raleigh Location

Raleigh Orthopaedic is hiring a Patient Access Representative for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Patient Access Team plays an integral role in providing excellent service to our patients.

Responsibilities:

• Manage a high volume of incoming appointment calls
• Schedule new and established patient appointments
• Deliver exceptional customer service to patients and team members

Preferred Experience:

• 2+ years of experience in a call center environment
• Background in a healthcare customer service role, ideally in a large medical office setting
• Strong communication and active listening skills with a professional phone presence
• Ability to thrive in a fast-paced, high-pressure environment
• Positive demeanor and commitment to excellent service
• Proficiency with technology and willingness to learn new systems
• Openness to providing feedback for process improvement initiatives
• Full medical, dental, and vision coverage with FSA and HSA options
• Retirement plan with employer contributions
• Paid Time Off program

Compensation:

• $16–$22 per hour, commensurate with experience

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