Patient Service Representative

Advocare LLC; Town of Bridgewater; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Medical & prescription coverage

Dental & vision care

HSAs/FSAs where applicable

Voluntary disability insurance

Voluntary life insurance

401(k) retirement savings plan

Insurance discounts

Job summary

Advocare LLC is seeking a dedicated Patient Services Representative to join our Care Center in Canada. You will greet patients, assist with forms, verify insurance, collect copays, and help schedule appointments, contributing to a positive patient experience.

Ideal candidates have excellent communication skills, attention to detail, confidentiality, and the ability to manage multiple tasks in a fast-paced healthcare environment. Healthcare or customer service experience is preferred.

Qualifications

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrate professionalism, confidentiality, and diplomacy.
• Ability to work with diverse groups and adapt to changing priorities.
• Experience in healthcare or customer service is preferred.

Responsibilities

• Greet patients upon arrival and assist with inquiries.
• Help patients complete forms accurately and efficiently.
• Verify insurance and collect copays or past due balances.
• Schedule physicals and follow-up appointments.
• Maintain a positive professional image of the Care Center.

Skills

Communication skills

Attention to detail

Confidentiality

Fast-paced environment

Healthcare experience

Customer service

Job description

Description

We are seeking a dedicated and professional Patient Services Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our patients and ensuring a positive experience at our Care Center.

Key Responsibilities:

• Greet patients warmly upon arrival and assist them with any inquiries.


• Help patients complete necessary forms accurately and efficiently.


• Verify insurance information and collect copays or past due balances.


• Reach out to patients to schedule physicals and follow-up appointments.


• Maintain a positive and professional image of the Care Center to the public.

Skills and Qualifications:

• Excellent communication and interpersonal skills.


• Strong attention to detail and organizational abilities.


• Proficient in handling sensitive information with confidentiality.


• Ability to work in a fast-paced environment and manage multiple tasks.


• Previous experience in a healthcare or customer service role is preferred.

Benefits Available:

• Multiple medical and prescription coverage options


• Dental and vision care plans


• Health Savings Accounts (HSAs), where applicable


• Flexible Spending Accounts (FSAs)


• Voluntary critical illness, cancer, and accident insurance


• Voluntary hospital indemnity coverage


• Voluntary short-term and long-term disability insurance


• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)


• 401(k) retirement savings plan


• Group Auto and Gomeowners Insurance Discounts

We are committed to creating a diverse and inclusive workplace. All qualified applicants are encouraged to apply.

Requirements

Excellent customer service skills.

Effective verbal and written communication skills.

Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.

Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.

Commitment to excellence and high standards

Detail oriented with strong follow-up initiative

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.