Patient Access & Medical Office Coordinator

William Osler Health System - Etobicoke General Hospital; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

William Osler Health System – Etobicoke General Hospital is seeking a Medical Office Administrator for a full-time, on-site position in Etobicoke, ON. You will greet patients, answer calls, schedule appointments, and direct inquiries to clinical staff while maintaining patient records and registrations in line with hospital policies.

You will support billing, documentation, and privacy requirements, coordinate communications among patients, families and healthcare teams, and ensure the front

Qualifications

• Front desk and reception experience in a medical setting.
• Experience with healthcare workflows and privacy standards.
• Strong administrative capabilities and document handling.
• Excellent organization, attention to detail, and multitasking in a fast-paced setting.
• Professional, patient-centered communication and confidentiality awareness.

Responsibilities

• Greet patients and manage front-desk activities including phones and inquiries.
• Schedule appointments and direct referrals to appropriate staff.
• Maintain patient records and registrations in compliance with policies.
• Support billing, documentation, and privacy regulations.
• Coordinate communications between patients, families, and clinicians.
• Keep waiting areas and administrative spaces organized and efficient.
• Assist with forms, correspondence, and departmental reports as needed.

Skills

Receptionist duties

Healthcare workflows

Administrative tasks

Organization & prioritization

Clear communication

Education

Medical office administration diploma/certificate

Tools

Office EMR/EPIC

Microsoft Office

Job description

William Osler Health System – Etobicoke General Hospital is seeking a Medical Office Administrator for a full-time, on-site position in Etobicoke, ON. You will greet patients, answer calls, schedule appointments, and direct inquiries to clinical staff while maintaining patient records and registrations in line with hospital policies.

You will support billing, documentation, and privacy requirements, coordinate communications among patients, families and healthcare teams, and ensure the front