Medical Office Administrator

William Osler Health System - Etobicoke General Hospital; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

William Osler Health System – Etobicoke General Hospital is seeking a Medical Office Administrator for a full-time, on-site position in Etobicoke, ON. You will greet patients, answer calls, schedule appointments, and direct inquiries to clinical staff while maintaining patient records and registrations in line with hospital policies.

You will support billing, documentation, and privacy requirements, coordinate communications among patients, families and healthcare teams, and ensure the front

Qualifications

• Front desk and reception experience in a medical setting.
• Experience with healthcare workflows and privacy standards.
• Strong administrative capabilities and document handling.
• Excellent organization, attention to detail, and multitasking in a fast-paced setting.
• Professional, patient-centered communication and confidentiality awareness.

Responsibilities

• Greet patients and manage front-desk activities including phones and inquiries.
• Schedule appointments and direct referrals to appropriate staff.
• Maintain patient records and registrations in compliance with policies.
• Support billing, documentation, and privacy regulations.
• Coordinate communications between patients, families, and clinicians.
• Keep waiting areas and administrative spaces organized and efficient.
• Assist with forms, correspondence, and departmental reports as needed.

Skills

Receptionist duties

Healthcare workflows

Administrative tasks

Organization & prioritization

Clear communication

Education

Medical office administration diploma/certificate

Tools

Office EMR/EPIC

Microsoft Office

Job description

Company Description

William Osler Health System – Etobicoke General Hospital is a community-focused healthcare organization serving patients in Toronto, Ontario and the surrounding area. Located at 101 Humber College Blvd, the hospital provides a range of acute and ambulatory services in a modern clinical environment. Team members work collaboratively to support high-quality, patient-centered care across multiple departments and specialties. The organization values professionalism, compassion, and safety, and offers opportunities for growth within a large regional health system.

Role Description

The Medical Office Administrator is a full-time, on-site role based at Etobicoke General Hospital in Etobicoke, ON. This role is responsible for managing front-desk reception duties, including greeting patients, answering phones, scheduling appointments, and directing inquiries to appropriate clinical staff. Day-to-day tasks include maintaining patient records, processing registrations, handling referrals, and supporting billing or documentation requirements in accordance with hospital policies and privacy regulations. The Medical Office Administrator coordinates communications between patients, families, and healthcare professionals, and ensures the waiting area and administrative workspace are organized and efficient. The role also involves general office administration tasks such as preparing forms, managing correspondence, and assisting with departmental reports or data entry as required.

Qualifications

• Strong receptionist and front desk skills, including Receptionist Duties and Phone Etiquette.


• Experience working in a Medical Office environment and familiarity with healthcare workflows.


• Proficiency in Administrative Assistance and Office Administration tasks.


• Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.


• Comfort with electronic medical records (Office EMR and EPIC) and common office software (e.g., Microsoft Office suite).


• Clear, professional communication skills and a patient-centered approach when interacting with the public and clinical teams.


• Diploma or certificate in medical office administration or a related field, or equivalent experience in a healthcare setting.


• Knowledge of confidentiality, privacy legislation, and basic medical terminology is an asset.