Clinical Services Manager - Critical Care Unit

William Osler Health System; Toronto; On-site; CAD 86,000 - 107,000; Full time

Job summary

William Osler Health System in Ontario is seeking a Clinical Services Manager for the Critical Care Unit. This full-time role reports to the Director, Emergency, Critical Care and Respiratory Therapy and oversees staffing, budget and operations to deliver best-in-class patient care.

The successful candidate will lead an engaged, high-performing team, promote a learning culture, advance quality improvement, and collaborate with clinical educators, nurses, and physicians to raise standards.

Qualifications

• Current professional designation in health discipline is required.
• Minimum five years of recent management/leadership experience in a clinical environment.
• Clinical knowledge in critical care is an asset.

Responsibilities

• Develops and implements operational and program strategic plans with leadership.
• Identify areas for improvement and ensure safe, efficient operations.
• Maintain inter-professional practice climate and continuous improvement.
• Evaluate data and provide feedback to drive timely delivery of services.
• Collaborate with educators, nurses, staff and partners to improve practice and outcomes.
• Monitor patient/family/staff engagement and drive performance.
• Hire, mentor and coach staff in line with HR policies and unions.
• Develop and manage budget with partners; manage supplies and equipment.
• Foster effective interdepartmental relationships and lead team meetings.

Skills

Leadership

Critical care expertise

Communication skills

Budget management

Interprofessional collaboration

Staff development

Education

Professional designation in health discipline

Job description

Clinical Services Manager - Critical Care Unit

• Full-time
• Program: CRITICAL CARE & RELATED
• Departments: E. Intensive Care - 0571.240301093
• Job Category: Critical Care
• Contract Type: Permanent
• Union Group: Non Union - Management
• Schedule: Days 8 hours
• Employment Type: Full Time

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Director,Emergency, Critical Care and Respiratory Therapy and collaborating with the Medical Director,Critical Care, the Clinical Services Manager, Critical Care will have overall responsibility for the management of the human, financial, and material resources required to meet the patient care needs within the Etobicoke General Critical Care Unit.

Critical Care Services at Etobicoke General Hospital provides specialized care to critically ill patients within a brand new state-of-the-art facility. An extension of this service is the Critical Care Response Team, which provides support for adult medical patients at risk throughout the hospital.

The successful candidate will be an inspirational leader with a drive to foster a learning culture and an engaged and empowered workforce that enables best in class patient care and experience. We are looking for a critical thinking leader with a strong business acumen, who supports innovation and has an appetite for data and analytics to drive improvement in line with strategic priorities.

In particular, we are seeking a dynamic leader who has a demonstrated history of achieving results from the perspective of clinical quality, operations and developing high-performing and engaged teams in a fast paced environment. The ideal candidate will be tasked with raising the bar with respect to practice standards, exploring new service delivery models, implementing process and quality improvement initiatives in collaboration with organizational and community partners. Further, the successful candidate will consistently demonstrate Osler’s Values of Respect, Excellence, Service, Innovation, Compassion and Collaboration.

Accountabilities:

• Develops and implements the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team
• Identifies areas for improvements, secures resources and implements efficient processes/structure required for safe and efficient operations
• Establishes and maintains a high-functioning inter-professional practice climate that embraces high quality and continuous improvement, and ensures that patient care is provided with compassion and in accordance with professional practice and corporate standards
• Evaluates data and provides feedback to the team on findings to drive timely delivery of exceptional services
• Works collaboratively with the clinical educator, resource nurse, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness and delivering high team performance
• Monitors and works to improve patient, family and staff engagement results in collaboration with relevant partners
• Fosters an engaged, high-performing workforce, seeking and implementing opportunities for improvement
• Hires, mentors and coaches staff performance as determined by human resource policies, union agreements, legislation and standards of practice
• Develop, monitor, manage and evaluate the budget in collaboration with administrative and service partners
• Develop processes for selecting, evaluating and maintaining supplies and equipment needed for enhancing patient care
• Develop and maintain effective interdepartmental relationships and participate in activities that contribute to the effective function of the team, the program, and the organization
• Facilitates staff huddles and chairs team meetings; attends other internal/external meetings, as appropriate
• Enhance community linkages and partnerships, leveraging Osler’s participation in the regional Ontario Health Team

• Current relevant professional designation (health discipline, professional technical)
• Minimum of five years recent management/leadership experience within a clinical environment, complemented by participation in leadership or team development courses
• Excellent clinical knowledge and experience in critical care an asset
• Demonstrated ability to establish effective interpersonal relationships within a and external to the organization
• Ability to establish and maintain an engaged workforce, with a service-oriented focus
• Highly motivated and self-directed team player
• Demonstrated effective leadership, planning and project management skills
• Excellent oral, interpersonaland written communication skills are required
• Demonstrated understanding of patient flow processes which are safe, efficient and maximize financial effectiveness
• Established reputation as a consultative and collaborative leader
• Ability to travel between Osler sites

Hours: Currently eight hour day shifts, Monday to Friday (subject to change in accordance with operational requirements)

Salary:
Minimum: $62.25 per hour
Maximum: $77.81 per hour
Internal application deadline: Tuesday, October 27, 2026
#LI-VS1
#FT

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [e-mail].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.