Patient Access & Front Desk Specialist - Casual Part-Time

Lifemark; Ottawa; Hybrid; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Benefits package

Collaborative environment

National brand

Diverse caseload

Leadership pathways

Job summary

Lifemark Ottawa Sport Medicine Centre is seeking a friendly Customer Service Representative to support patients, staff and referral sources. The role handles patient intake, data entry, phone inquiries, invoicing and payments with a focus on accurate records and compassionate service.

As a casual part-time position located in Ottawa, you will join a multidisciplinary team, coordinate scheduling, and provide essential administrative support to the Care Coordinator Manager and Clinic Director

Qualifications

• High School Diploma or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong organizational and multi-tasking abilities.
• Effective written and verbal communication.
• Experience in a physiotherapy setting is an asset.
• New graduates welcome to apply.

Responsibilities

• Answer calls and greet patients with excellent customer service.
• Coordinate detailed intake of information on first visit and throughout treatment.
• Assist patients with completing paperwork to ensure accuracy.
• Coordinate scheduling and maintain patient records.
• Collect payments at time of service.
• Track funding coverage to ensure approvals.
• Data entry and billing.
• Coordinate courier packages and process emails/mail/faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Customer service

Data entry

Phone etiquette

Organizational skills

Communication

Education

High School Diploma

Tools

MS Office

Job description

Lifemark Ottawa Sport Medicine Centre is seeking a friendly Customer Service Representative to support patients, staff and referral sources. The role handles patient intake, data entry, phone inquiries, invoicing and payments with a focus on accurate records and compassionate service.

As a casual part-time position located in Ottawa, you will join a multidisciplinary team, coordinate scheduling, and provide essential administrative support to the Care Coordinator Manager and Clinic Director