CCR-Customer Service Representative

Lifemark; Ottawa; Hybrid; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Benefits package

Collaborative environment

National brand

Diverse caseload

Leadership pathways

Job summary

Lifemark Ottawa Sport Medicine Centre is seeking a friendly Customer Service Representative to support patients, staff and referral sources. The role handles patient intake, data entry, phone inquiries, invoicing and payments with a focus on accurate records and compassionate service.

As a casual part-time position located in Ottawa, you will join a multidisciplinary team, coordinate scheduling, and provide essential administrative support to the Care Coordinator Manager and Clinic Director

Qualifications

• High School Diploma or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong organizational and multi-tasking abilities.
• Effective written and verbal communication.
• Experience in a physiotherapy setting is an asset.
• New graduates welcome to apply.

Responsibilities

• Answer calls and greet patients with excellent customer service.
• Coordinate detailed intake of information on first visit and throughout treatment.
• Assist patients with completing paperwork to ensure accuracy.
• Coordinate scheduling and maintain patient records.
• Collect payments at time of service.
• Track funding coverage to ensure approvals.
• Data entry and billing.
• Coordinate courier packages and process emails/mail/faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Customer service

Data entry

Phone etiquette

Organizational skills

Communication

Education

High School Diploma

Tools

MS Office

Job description

Customer Service Representative – Ottawa Sport Medicine Centre

Casual Part time

Location: 1370 Clyde Avenue

Ottawa, Ontario

The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Customer Service Representative at Ottawa Sport Medicine Centre is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

We are currently hiring for a Casual Part time Customer Service Representative to support our Lifemark Ottawa Sport Medicine Centre clinic.

Why Lifemark?

• Working with our understanding Clinic Director and having a positive and comforting work environment
• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
• Competitive salary with benefits package for our employees
• Collaborative, multidisciplinary work environment
• Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
• Pathways for clinical and corporate leadership
• Nationally recognized brand with a strong digital presence
• Diverse, stable, caseload with the flexibility to integrate pre-existing clients

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinateschedulingofpatient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinican asset
• New Graduates are welcome to apply