Care Coordinator: Patient Experience & Clinic Operations

Lifemark Health Group; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

Lifemark Health Group in Ottawa is seeking a full-time Care Coordinator to foster a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources, by delivering efficient administrative support with friendly, professional service.

You will manage patient intake, data entry, telephone and email communications, invoicing and payments, and coordinate clinic activity, while supporting the Care Coordinator Manager and Clinic Director on-site at 1887

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and telephone etiquette.
• Strong organizational and multi-tasking abilities.
• Excellent verbal and written communication.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a physiotherapy clinic is an asset.

Responsibilities

• Answer telephone calls, greet patients and visitors and provide excellent customer service.
• Coordinate intake of information on first visit and throughout treatment.
• Assist patients with completing paperwork.
• Coordinate scheduling of patient appointments and maintain medical records.
• Collect payment at time of service.
• Track funding coverage to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages and process emails, mail and faxes.
• Provide administrative support to Care Coordinator Manager and Clinic Director.

Skills

Customer service

Organizational skills

Communication skills

Data entry

Telephone etiquette

Adaptability

Physiotherapy clinic experience

Education

High School Diploma

Job description

Lifemark Health Group in Ottawa is seeking a full-time Care Coordinator to foster a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources, by delivering efficient administrative support with friendly, professional service.

You will manage patient intake, data entry, telephone and email communications, invoicing and payments, and coordinate clinic activity, while supporting the Care Coordinator Manager and Clinic Director on-site at 1887