Patient Access Clerk I – Admitting Front Desk

Ross Memorial Hospital Corporation; Lindsay; On-site; CAD 36,000 - 38,000; Full time

Job summary

Ross Memorial Hospital Corporation in Lindsay, Ontario, is seeking a Permanent Full-time Patient Access Clerk I to join the Admitting team. The role involves accurate patient information services to support clinicians and ensure smooth patient flow.

The department emphasizes registration accuracy, strong communication, and excellent customer service in a busy hospital setting. Shifts vary (days/evenings/nights), with CUPE collective agreement guiding schedules.

Qualifications

• Grade 12 or equivalent.
• Clerical/administrative experience within the last year is essential.
• Knowledge of Medical Terminology – testing required.
• Keyboarding skills and minimum speed of 35 w.p.m. with high accuracy – testing required.
• Demonstrated excellence customer service skills.
• Working knowledge of Microsoft Office, a data base program and demonstrated experience in computer applications.
• Ability to deal effectively and co-operatively with all levels of staff, patients, physicians and the public.
• Demonstrated high level of communication, organizational and time management skills.
• Demonstrated professional manner.
• Ability to work in a stressful environment.
• Must fulfill the physical requirements of the job as per the current Physical Demands Analysis.

Responsibilities

• The Patient Access Clerks are responsible for performing a variety of related patient information services in an accurate and timely fashion, under minimal supervision, to assist health care practitioners in the delivery of quality patient care at Ross Memorial Hospital.
• Assist health care practitioners in the delivery of quality patient care by accurately registering and scheduling patients.
• Support registration, booking and information processes within Admitting and related units.
• Handle inquiries from patients and families with courtesy and professionalism.
• Maintain accurate patient information and ensure data integrity in the hospital systems.

Skills

Customer service

Communication

Time management

Attention to detail

Typing 35 wpm

Medical terminology

MS Office

Education

Grade 12 or equivalent

Tools

EPIC Cadence

EPIC Prelude

Hospital information system

Job description

Ross Memorial Hospital Corporation in Lindsay, Ontario, is seeking a Permanent Full-time Patient Access Clerk I to join the Admitting team. The role involves accurate patient information services to support clinicians and ensure smooth patient flow.

The department emphasizes registration accuracy, strong communication, and excellent customer service in a busy hospital setting. Shifts vary (days/evenings/nights), with CUPE collective agreement guiding schedules.