Patient Access Clerk I

Ross Memorial Hospital; Lindsay; On-site; CAD 36,000 - 38,000; Full time

Job summary

Ross Memorial Hospital Corporation in Lindsay, Ontario, is seeking a Permanent Full-time Patient Access Clerk I to join the Admitting team. The role involves accurate patient information services to support clinicians and ensure smooth patient flow.

The department emphasizes registration accuracy, strong communication, and excellent customer service in a busy hospital setting. Shifts vary (days/evenings/nights), with CUPE collective agreement guiding schedules.

Qualifications

• Grade 12 or equivalent.
• Clerical/administrative experience within the last year is essential.
• Knowledge of Medical Terminology – testing required.
• Keyboarding skills and minimum speed of 35 w.p.m. with high accuracy – testing required.
• Demonstrated excellence customer service skills.
• Working knowledge of Microsoft Office, a data base program and demonstrated experience in computer applications.
• Ability to deal effectively and co-operatively with all levels of staff, patients, physicians and the public.
• Demonstrated high level of communication, organizational and time management skills.
• Demonstrated professional manner.
• Ability to work in a stressful environment.
• Must fulfill the physical requirements of the job as per the current Physical Demands Analysis.

Responsibilities

• The Patient Access Clerks are responsible for performing a variety of related patient information services in an accurate and timely fashion, under minimal supervision, to assist health care practitioners in the delivery of quality patient care at Ross Memorial Hospital.
• Assist health care practitioners in the delivery of quality patient care by accurately registering and scheduling patients.
• Support registration, booking and information processes within Admitting and related units.
• Handle inquiries from patients and families with courtesy and professionalism.
• Maintain accurate patient information and ensure data integrity in the hospital systems.

Skills

Customer service

Communication

Time management

Attention to detail

Typing 35 wpm

Medical terminology

MS Office

Education

Grade 12 or equivalent

Tools

EPIC Cadence

EPIC Prelude

Hospital information system

Job description

Job Number

J0826-0793

Job Title

Patient Access Clerk I

Job Type

Permanent Full Time

Union

CUPE

City, Province, Country

Lindsay, Ontario, Canada

Department

Admitting

Open Positions

1

Date Posted

October 28, 2026

Closing Date

November 3, 2026

Salary

$26.281 - $27.575/Hour

Share Facebook Twitter Email LinkedIn

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Department/Unit/Program Description

The Patient Access Clerks are responsible for performing a variety of related patient information services in an accurate and timely fashion, under minimal supervision, to assist health care practitioners in the delivery of quality patient care at Ross Memorial Hospital.

Position Summary

The Admitting Department is currently seeking a Permanent Full-time Patient Access Clerk I to join their team.

Start date: September 07, 2026

Essential Qualifications

• Grade 12 or equivalent


• Previous clerical/administrative experience within the last year is essential


• Knowledge of Medical Terminology - testing required


• Keyboarding skills and minimum speed of 35 w.p.m. with high degree of accuracy - testing required


• Demonstrated excellence customer service skills


• Working knowledge of Microsoft Office, a data base program and demonstrated experience in computer applications


• Ability to deal effectively and co-operatively with all levels of staff, patients, physicians and the public


• Demonstrated high level of communication, organizational and time management skills


• Demonstrated professional manner


• Ability to work in a stressful environment


• High degree of accuracy and attention to detail


• Must be able to fulfill the physical requirements of the job as per the current Physical Demands Analysis

Preferred Qualifications

• Previous experience in a hospital or medical office setting


• Trained in EPIC Cadence and Prelude preferred - training can be provided, but must pass required testing


• Working knowledge of current Hospital Patient Information System


• Previous registration or booking experience

Hours of Work

Must be available to work a variety of shifts (days, evenings, nights), including weekends and stats scheduled within the parameters of the CUPE Collective Agreement. Shifts and hours may change according to departmental requirements and as per the CUPE Collective Agreement.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.