Passenger Service Agent - Multi location

Air Creebec; Dorval; Hybrid; CAD 38,000 - 48,000; Full time

Job summary

Air Creebec in Dorval (Canada) is seeking a Passenger Services Agent to be the first point of contact for customers. You will issue tickets, prepare boarding passes, check luggage, and work at boarding gates while delivering excellent customer service.

You will handle enquiries on rates, assist with lost luggage, cargo acceptance, passenger assistance, meal orders and ramp duties as required, and keep daily operational reports current to ensure a smooth travel experience.

Responsibilities

• Issue tickets and prepare boarding passes
• Check luggage and assist at boarding gates
• Provide customer service for enquiries about rates and services
• Look for lost luggage and manage cargo acceptance
• Assist passengers requiring special assistance
• Order meals and support ramp duties (load/offload bags) when needed
• Maintain and prepare daily operational reports

Job description

YOUR ROLE

As Passenger Services Agent/ Multi location, you are the first contact with our customers. You will, among other things, issue tickets, prepare boarding passes, check luggage and work at boarding gates. You will provide customer services related to various enquiries regarding rates, look for lost luggage, cargo acceptance, help passengers requiring assistance, order meals, assist with ramp duties such as load and offload bags when necessary , maintain and prepare daily operational reports and all other requests in order to ensure that our customers have the most enjoyable experience possible.