VIP Passenger Services Specialist

Worldwide Flight Services (WFS); St. Thomas; On-site; CAD 32,000 - 45,000; Full time

Benefits offered by this job

DailyPay

Awards platform

Medical options

Travel discounts

Wellness programs

401k plan

Internal mobility

Job summary

Worldwide Flight Services (WFS) is seeking a Passenger Services professional to assist passengers with special requirements, including unaccompanied minors and VIPs, and to provide wheelchair assistance at our airport operations.

You will transport passengers, manage luggage, and ensure correct flight details and documentation while maintaining safety and customer service excellence. Training and internal mobility opportunities are offered.

Qualifications

• HS Diploma, GED or Equivalent.
• TSA - General Security Awareness
• FAA - Dangerous Goods Awareness
• OJT - Passenger Assistance Equipment as required

Responsibilities

• Assists passengers requiring wheelchair assistance to/from assigned gate.
• Carries, pushes, lifts, or pulls luggage for any passenger requesting assistance.
• Safely lifts passengers up/down stairs of aircraft and in/out of wheelchairs.
• Escorts VIP passengers and unaccompanied minors to/from flights and/or to meet a receiving adult.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure passengers are taken to the correct destination.
• Properly tags baggage to ensure they are routed to the correct destination.

Skills

Adaptability

Conduct

Safety & Security

Customer Focus

Listening

Problem Analysis

Sociability

Stress Management

Education

HS Diploma, GED or Equivalent

Job description

Worldwide Flight Services (WFS) is seeking a Passenger Services professional to assist passengers with special requirements, including unaccompanied minors and VIPs, and to provide wheelchair assistance at our airport operations.

You will transport passengers, manage luggage, and ensure correct flight details and documentation while maintaining safety and customer service excellence. Training and internal mobility opportunities are offered.