Customer Experience Representative - YQB

Starlink Aviation inc; Quebec; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Join an experienced and dynamic team!

Flexible schedule

RRSP

3 weeks of vacation after the first年

Job summary

Starlink Aviation inc in Canada is seeking a Customer Experience Agent who will be the first point of contact for travelers, delivering exceptional service and resolving issues efficiently. Under supervision of the Customer Experience Supervisor, you will assist with check-in, reservations, baggage handling, and coordinating with ground operations, with a hybrid work setup.

A high school diploma and prior customer service in aviation are preferred; strong communication and teamwork are essential

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably in aviation.
• Knowledge of passenger check-in and boarding procedures.
• Proficiency with reservation and ticketing systems.
• Excellent communication and interpersonal skills.
• Ability to work under pressure while maintaining high service standards.

Responsibilities

• Follow all Customer Experience procedures.
• Welcome passengers at the airport and assist them with the check-in process.
• Answer customer inquiries and provide detailed information about flights and services.
• Manage flight reservations and itinerary changes.
• Resolve baggage-related issues and coordinate baggage claims.
• Conduct post-flight follow-up to ensure customer satisfaction.
• Collaborate with ground operations teams to resolve operational issues affecting customers.
• Prepare for the upcoming day's operations.
• Ensure compliance with all safety and customer service standards.

Skills

Customer service

Aviation knowledge

Check-in procedures

Reservations systems

Communication

Team player

Problem solving

Education

High school diploma or equivalent

Tools

Reservations software

Ticketing systems

Job description

Position summary:

Under the supervision of the Customer Experience Supervisor, the Customer Experience Agent plays a key role within our airline, serving as the first point of contact for our customers. This professional is responsible for delivering an exceptional customer experience by handling inquiries, providing accurate information, and resolving issues efficiently.

Key responsibilities:

• Follow all Customer Experience procedures
• Welcome passengers at the airport and assist them with the check-in process
• Answer customer inquiries and provide detailed information about flights and services
• Manage flight reservations and itinerary changes
• Resolve baggage-related issues and coordinate baggage claims
• Conduct post-flight follow-up to ensure customer satisfaction
• Collaborate with ground operations teams to resolve operational issues affecting customers
• Prepare for the upcoming day's operations
• Ensure compliance with all safety and customer service standards

Please note that this job description outlines the primary responsibilities of the position. Due to the hybrid nature of the role, the employee may also be required to perform other related duties, including Ramp Agent responsibilities, as assigned by their supervisor or a member of the management team.

Required qualifications:

• High school diploma or equivalent
• Previous customer service experience, preferably in the aviation industry
• Knowledge of passenger check-in and boarding procedures
• Proficiency with computer systems used for reservations, ticketing, and flight operations
• Excellent communication and interpersonal skills
• Ability to work under pressure while maintaining a high standard of customer service
• Strong customer service orientation and commitment to customer satisfaction
• Team player with the ability to adapt to changing situations
• Strong problem-solving skills and initiative

Our offer:

• Join an experienced and dynamic team!
• Competitive salaries based on licenses and experience
• Flexible schedule
• RRSP
• 3 weeks of vacation after the first year of service
• 5 personal days
• Comprehensive benefits package