Parts Specialist & Customer Support

MasonLift Ltd; Kelowna; On-site; CAD 42,000 - 56,000; Full time

Job summary

MasonLift Ltd. is seeking a Parts Associate to support the parts department by handling orders for direct customers and technicians. You will answer calls, assist at the parts counter, process orders, and ensure accurate inventory records.

Ideally you have a high school diploma and up to 5 years of related experience, with strong MS Excel skills and a customer‑focused mindset. This role involves lifting up to 50 lbs and working in an office setting with occasional movement to shipping tasks.

Qualifications

• High school diploma or equivalent
• General knowledge of standard material handling parts and accessories is an asset
• Up to 2–5 years’ work experience

Responsibilities

• Answers incoming calls for parts orders or questions
• Assist customers at the parts counter
• Identifies required part(s) needed by customer and process the order
• Ship parts orders to customers
• Receive incoming deliveries, inspect parts and enter in computer for inventory purposes
• Assist with reviewing TrinDocs for quotes to be prepared, parts to be billed and parts to be replenished in truck stock
• Assist with parts quotes as required
• Stocks Road Technician truck inventory
• Issues parts as requested by Technicians

Skills

Planning and organizing

Multitasking under pressure

Customer service oriented

Team player

Maintain accurate records

Establish cooperative relationships

Education

High school diploma or equivalent

Tools

MS Excel

Job description

MasonLift Ltd. is seeking a Parts Associate to support the parts department by handling orders for direct customers and technicians. You will answer calls, assist at the parts counter, process orders, and ensure accurate inventory records.

Ideally you have a high school diploma and up to 5 years of related experience, with strong MS Excel skills and a customer‑focused mindset. This role involves lifting up to 50 lbs and working in an office setting with occasional movement to shipping tasks.