Parts Advisor

MasonLift Ltd.; Delta; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Stable schedule

Medical, dental, vision, disability, &

RRSP up to 5% employer contribution

Hands-on training program

Job summary

MasonLift Ltd. in Delta, BC is seeking a Parts Associate to support the day-to-day operations of the Parts department, handling customer inquiries and processing parts orders.

This role emphasizes accuracy, teamwork and MS Excel proficiency, with a stable Monday–Friday schedule, career training, and comprehensive benefits to keep productivity and customer service at a high standard.

Qualifications

• High school completion or equivalent experience and 2–5 years’ work experience.
• General knowledge of standard material handling parts and accessories is an asset.
• Proficiency with MS Excel is beneficial and part of daily tasks.

Responsibilities

• Answers incoming calls for parts orders or questions
• Assist customers at the parts counter
• Identifies required part(s) needed by customer and processes the order
• Ship parts orders to customers
• Receive incoming deliveries, inspect parts and enter in computer for inventory purposes
• Assist with reviewing TrinDocs for quotes to be prepared, parts to be billed and parts to be replenished in truck stock
• Assist with parts quotes as required
• Issues parts as requested by Technicians

Skills

Planning and organizing

MS Excel

Multi-tasking

Customer service

Team player

Record keeping

Interpersonal communication

Education

High school completion or equivalent

Job description

Posted Tuesday, August 18, 2026 at 4:00 AM

MasonLift is the fastest growing material handling equipment dealer in BC, backed by the 3 largest brands in the Industry: Toyota, Kalmar and Ottawa. Together we offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, and comprehensive parts support.

What we offer:

• Stable schedule promoting work-life balance, Monday to Friday (7:30-16:00)
• Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
• Employer RRSP contribution of up to 5%
• Extensive hands-on Training program

Position Summary

The Parts Associate assists with the day to day functions of the Parts department by filling parts orders for direct customers and Technicians.

This position description is intended to capture the core responsibilities specific job tasks may vary slightly from branch to branch based on the organization structure and business needs of the area.

Specific Accountabilities

• Answers incoming calls for parts orders or questions
• Assist customers at the parts counter
• Identifies required part(s) needed by customer and process the order
• Ship parts orders to customers
• Receive incoming deliveries, inspect parts and enter in computer for inventory purposes
• Assist with reviewing TrinDocs for quotes to be prepared, parts to be billed and parts to be replenished in truck stock
• Assist with parts quotes as required
• Issues parts as requested by Technicians

Qualifications

Education & Work Experience

High school completion or equivalent experience and up to 2 - 5 years’ work experience. General knowledge of standard material handling parts and accessories is an asset.

Competencies and Skills

• Planning and organizing skills
• Proficient with MS Excel
• Ability to handle multiple tasks, process large volumes, work well under pressure
• Customer service oriented and a team player
• Maintain accurate records
• Establish cooperative-working relationships with those contacted in the course of work.

Working Conditions

The Parts Associate mainly works in an office setting, with periods of extended sitting.

Physical demands: Ability to lift 50 lbs. Load/unload boxes and pack up parts.

AI Use in Our Hiring Process:

As part of our recruitment process, we may use artificial intelligence (AI) tools to help review applications or support parts of the screening process.

All stages of the hiring process are subject to human review, oversight, and final approval. While AI‑supported tools may assist in certain steps, they do not replace or determine human decision‑making.

Privacy Policy:

We also take privacy seriously. Any personal information collected during the hiring process is handled responsibly and in accordance with applicable privacy laws.

Equal Opportunity Employer:

MasonLift is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.