Parts Associate

MasonLift Ltd; Kelowna; On-site; CAD 42,000 - 56,000; Full time

Job summary

MasonLift Ltd. is seeking a Parts Associate to support the parts department by handling orders for direct customers and technicians. You will answer calls, assist at the parts counter, process orders, and ensure accurate inventory records.

Ideally you have a high school diploma and up to 5 years of related experience, with strong MS Excel skills and a customer‑focused mindset. This role involves lifting up to 50 lbs and working in an office setting with occasional movement to shipping tasks.

Qualifications

• High school diploma or equivalent
• General knowledge of standard material handling parts and accessories is an asset
• Up to 2–5 years’ work experience

Responsibilities

• Answers incoming calls for parts orders or questions
• Assist customers at the parts counter
• Identifies required part(s) needed by customer and process the order
• Ship parts orders to customers
• Receive incoming deliveries, inspect parts and enter in computer for inventory purposes
• Assist with reviewing TrinDocs for quotes to be prepared, parts to be billed and parts to be replenished in truck stock
• Assist with parts quotes as required
• Stocks Road Technician truck inventory
• Issues parts as requested by Technicians

Skills

Planning and organizing

Multitasking under pressure

Customer service oriented

Team player

Maintain accurate records

Establish cooperative relationships

Education

High school diploma or equivalent

Tools

MS Excel

Job description

Position Summary

The Parts Associate assists with the day to day functions of the Parts department by filling parts orders for direct customers and Technicians.

This position description is intended to capture the core responsibilities specific job tasks may vary slightly from branch to branch based on the organization structure and business needs of the area.

Specific Accountabilities

• Answers incoming calls for parts orders or questions
• Assist customers at the parts counter
• Identifies required part(s) needed by customer and process the order
• Ship parts orders to customers
• Receive incoming deliveries, inspect parts and enter in computer for inventory purposes
• Assist with reviewing TrinDocs for quotes to be prepared, parts to be billed and parts to be replenished in truck stock
• Assist with parts quotes as required
• Stocks Road Technician truck inventory
• Issues parts as requested by Technicians

Qualifications

Education & Work Experience

High school completion or equivalent experience and up to 2 - 5 years’ work experience. General knowledge of standard material handling parts and accessories is an asset.

Competencies and Skills

• Planning and organizing skills
• Proficient with MS Excel
• Ability to handle multiple tasks, process large volumes, work well under pressure

• Customer service oriented and a team player
• Maintain accurate records
• Establish cooperative-working relationships with those contacted in the course of work.

Working Conditions

The Parts Associate mainly works in an office setting, with periods of extended sitting.

Physical demands: Ability to lift 50lbs. Load/unload boxes and pack up parts.