Parts Specialist

All-Lift LTD.; Brampton; On-site; CAD 50,000 - 70,000; Full time

Job summary

All-Lift Ltd. is seeking a Parts Specialist to ensure the availability and timely delivery of parts for our material handling equipment. You will be the primary contact for parts inquiries, orders, and technical guidance, supporting customers and internal teams.

Ideal candidates have 2+ years in parts sales or service, and knowledge of UniCarriers, CombiLift, Aisle-Master, Factory Cat, and Sky Jack parts. Strong communication and MS Office skills are required for success.

Qualifications

• 2+ years in parts sales or customer service in material handling.
• Strong knowledge of material handling equipment parts (UniCarriers, CombiLift, Aisle-Master, Factory Cat, Sky Jack).
• Excellent communication and customer-focused mindset.
• Proficiency with MS Office and inventory systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Identify and source parts for brands including UniCarriers, CombiLift, Aisle-Master, Factory Cat, Sky Jack.
• Process customer part orders accurately and efficiently.
• Maintain accurate inventory records and manage stock levels.
• Provide technical guidance on parts selection and troubleshooting.
• Document transactions and generate reports on sales and trends.

Skills

Parts sales

Customer service

Inventory management

Technical support

Communication

Microsoft Office

Multitasking

Education

High school diploma

Technical training

Tools

Inventory management systems

Job description

Position Overview: The Parts Specialist at All-Lift Ltd. plays a crucial role in ensuring the availability and timely delivery of parts for our diverse range of material handling equipment. As the primary point of contact for parts inquiries and orders, you will utilize your expertise and customer service skills to provide exceptional support to our clients and internal teams.

*Experience in Heavy Equipment, Equipment Rentals, Truck & Trailer, and Automotive Parts/service is an asset

Responsibilities:

1. Parts Identification and Ordering:
   • Utilize product knowledge and technical specifications to accurately identify and source parts for various material handling equipment brands, including UniCarriers, CombiLift, Aisle-Master, Factory Cat, and Sky Jack.
   • Process parts orders from customers, ensuring accuracy and efficiency in order fulfillment.
   • Collaborate with suppliers and manufacturers to procure parts in a timely manner and negotiate favorable pricing terms.
2. Customer Service:
   • Serve as the primary point of contact for customers' parts inquiries, providing knowledgeable assistance and recommendations.
   • Respond promptly to customer inquiries via phone, email, or in-person interactions, addressing questions regarding parts availability, pricing, and compatibility.
   • Build and maintain strong relationships with customers, ensuring their satisfaction with our products and services.
3. Inventory Management:
   • Maintain accurate inventory records and stock levels for parts and components, conducting regular inventory counts and reconciliations.
   • Monitor inventory levels and reorder points to ensure optimal stock levels and minimize stockouts.
   • Coordinate with the warehouse team to ensure proper storage, organization, and handling of parts inventory.
4. Technical Support:
   • Provide technical support and guidance to customers and internal teams on parts selection, installation, and troubleshooting.
   • Collaborate with service technicians to diagnose equipment issues and recommend appropriate parts and solutions.
5. Documentation and Reporting:
   • Maintain detailed records of parts transactions, including orders, shipments, and returns, using our inventory management system.
   • Generate reports on parts sales, inventory levels, and customer trends to support decision-making and business planning.

Qualifications:

• High school diploma or equivalent; post-secondary education or technical training in a related field is preferred.
• 2+ years of experience in parts sales, customer service, or a similar role, preferably in the material handling or equipment industry.
• Strong knowledge of material handling equipment parts and components, particularly those from UniCarriers, CombiLift, Aisle-Master, Factory Cat, and Sky Jack.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Proficiency in computer systems and software, including Microsoft Office and inventory management systems.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

Join our team at All-Lift Ltd. and become an integral part of our mission to deliver exceptional material handling solutions to our customers.

All-Lift Ltd. is an equal-opportunity employer. All-Lift Ltd. welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.