Parts Manager, Nanaimo, BC

Velocity Truck Centres; Nanaimo; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Work-life balance

RRSP matching

Comprehensive benefits

Job summary

Velocity Truck Centres is seeking a Parts Manager to lead the Parts Department in Nanaimo, BC. You will manage staff, control expenses, and maintain customer relationships while driving profitability and process improvements.

The role requires extensive leadership experience, strong communication, and a focus on service excellence in a fast-paced dealership environment.

Qualifications

• Minimum 3 years of leadership experience.
• Strong verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• Exceptional customer service and relationship-building abilities.

Responsibilities

• Lead and mentor a high-performing parts team.
• Develop and execute plans to meet sales and budget targets.
• Build strong vendor relationships and identify new business opportunities.
• Oversee purchasing, payroll, and staff development in line with HR.
• Drive customer satisfaction through regular visits and proactive service.

Skills

Leadership

Communication

Analytical thinking

Customer service

Multitasking

Education

Certified Journeyperson Parts Technician

Tools

Microsoft Office

Job description

Shift your career into high gear! Join Velocity Truck Centres as our next Parts Manager.

Position : Parts Manager

Type : Fulltime Permanent

Location : Nanaimo, BC

Compensation : $100,000 - $120,000/year

What We Offer:

• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview:

The Parts Manager oversees the daily operations of the Parts Department, ensuring budget goals are met, expenses are managed, and customer relationships are maintained. This role includes supervising staff through hiring, training, scheduling, and performance management, while also analyzing financial variances and visiting customers to strengthen business relationships.

Job Duties:

Leadership & Team Management:

• Lead, mentor, and support a high-performing parts team
• Communicate expectations, hold team huddles, and address trends impacting productivity and morale
• Partner with HR for recruitment, training, and staff development
• Manage payroll, apprenticeship documentation, and maintain compliance with company policies
• Foster a respectful, customer-focused work environment that aligns with company values

Business Strategy:

• Develop and execute strategic plans to meet sales and budget targets
• Monitor financial performance, analyze variances, and implement strategies to improve profitability
• Collaborate with the Regional Manager to drive growth and efficiency

Sales & Marketing:

• Track parts sales, market trends, and product advancements
• Build strong vendor relationships and identify new business opportunities
• Support marketing efforts and customer outreach for growth

Customer Experience:

• Build and maintain lasting customer relationships through regular visits and exceptional service
• Manage consignment contracts, bid on tenders, and resolve customer issues promptly

Other Responsibilities:

• Coordinate with other departments for seamless operations
• Oversee purchasing and maintenance of tools and equipment
• Stay current with industry trends and best practices

Required Skills and Qualifications:

• Minimum 8 years of experience as a Parts Technician or similar role in the dealership/trucking industry
• Minimum 3 years of proven leadership experience managing diverse teams
• Certified Journeyperson Parts Technician
• Strong verbal and written communication skills
• Excellent analytical and problem-solving skills
• Solid understanding of business principles and sound business judgment
• Highly detail-oriented with strong multitasking abilities
• Exceptional customer service skills and ability to maintain client relationships
• Proficient with Microsoft Office Suite
• Experience working in a high-volume, fast-paced environment