Parts Manager (Heavy Duty)

Velocity Truck Centres; Surrey; On-site; CAD 104,000 - 127,000; Full time

Benefits offered by this job

Attractive compensation: $115,000+ /y

Generous vacation time

RRSP matching plan

Extended health coverage (medical, d D

Life insurance & disability

Wellness programs & sick/personal days

Job summary

Velocity Truck Centres in Surrey, BC, is hiring a Parts Manager for our Heavy Duty Parts Department. This full-time role oversees daily operations, staff supervision, and financial performance with a focus on customer relationships and growth.

The position requires 8+ years in parts roles, 3+ years of leadership, and a Journeyperson Parts Technician certification. Competitive compensation of $115,000+ annually, with bonus and comprehensive benefits, is offered in a fast-paced, customer-focused

Qualifications

• 8+ years as a Parts Technician or similar role in the dealership/trucking industry.
• 3+ years leading diverse teams and supervising staff.
• Certified Journeyperson Parts Technician required.
• Strong verbal and written communication skills.
• Analytical thinker with solid business judgment and attention to detail.
• Excellent customer service and relationship-building abilities.
• Proficient with MS Office and able to multitask in a fast-paced environment.

Responsibilities

• Lead and mentor a high-performing parts team, set expectations and monitor productivity.
• Develop sales plans, monitor budgets, and analyze variances with corrective actions.
• Collaborate with Regional Manager to drive growth and efficiency in parts ops.
• Track parts sales and vendor relationships to identify opportunities.
• Oversee purchasing, staff scheduling, and compliance with policies.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Detail-oriented

Customer service

Multitasking

High-volume environment

Education

Certified Journeyperson Parts Technician

Tools

Microsoft Office Suite

Job description

Shift your career into high gear! Join Velocity Truck Centres as our next Parts Manager.

Position: Parts Manager

Type: Fulltime Permanent

Location: SurreyBC

Compensation: $115,000+ per year (D.O.E)

What We Offer:

• Attractive Compensation: $115,000 + / year + BONUS
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Employer RRSP matching plan
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Includes health spending account and generous sick / personal well being days.

Position Overview:

The Parts Manager oversees the daily operations of the Parts ( Heavy Duty ) Department, ensuring budget goals are met, expenses are managed, and customer relationships are maintained. This role includes supervising staff through hiring, training, scheduling, and performance management, while also analyzing financial variances and visiting customers to strengthen business relationships.

Job Duties:

Leadership & Team Management:

• Lead, mentor, and support a high-performing parts team
• Communicate expectations, hold team huddles, and address trends impacting productivity and morale
• Partner with HR for recruitment, training, and staff development
• Manage payroll, apprenticeship documentation, and maintain compliance with company policies
• Foster a respectful, customer-focused work environment that aligns with company values

Business Strategy:

• Develop and execute strategic plans to meet sales and budget targets
• Monitor financial performance, analyze variances, and implement strategies to improve profitability
• Collaborate with the Regional Manager to drive growth and efficiency

Sales & Marketing:

• Track parts sales, market trends, and product advancements
• Build strong vendor relationships and identify new business opportunities
• Support marketing efforts and customer outreach for growth

Customer Experience:

• Build and maintain lasting customer relationships through regular visits and exceptional service
• Manage consignment contracts, bid on tenders, and resolve customer issues promptly

Other Responsibilities:

• Coordinate with other departments for seamless operations
• Oversee purchasing and maintenance of tools and equipment
• Stay current with industry trends and best practices

Required Skills and Qualifications:

• Minimum 8 years of experience as a Parts Technician or similar role in the dealership/trucking industry
• Minimum 3 years of proven leadership experience managing diverse teams
• Certified Journeyperson Parts Technician
• Strong verbal and written communication skills
• Excellent analytical and problem-solving skills
• Solid understanding of business principles and sound business judgment
• Highly detail-oriented with strong multitasking abilities
• Exceptional customer service skills and ability to maintain client relationships
• Proficient with Microsoft Office Suite
• Experience working in a high-volume, fast-paced environment