Service Manager - Saanichton, BC

Velocity Truck Centres; Central Saanich; On-site; CAD 110,000 - 130,000; Full time

Benefits offered by this job

Vacation time

RRSP matching

Bonus plan

Extended health coverage

Life insurance

Disability insurance

Wellness programs

Job summary

Velocity Truck Centres is seeking a Service Manager in Saanichton, BC to lead a busy service department and drive performance across budgeting, scheduling, and customer relations.

You will oversee the daily operations, staffing, and payroll processes while maintaining high customer service standards and collaborating with regional leadership on goals and continuous improvement. The role is full-time and located on-site.

Qualifications

• Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry.
• Minimum 3 years demonstrated experience in successfully leading diverse teams.
• Strong verbal and written communication skills.
• Analytical skills to evaluate data and make operational decisions.
• Strong understanding of business principles and judgement.
• Detail oriented with ability to multi-task and maintain customer service focus.
• Proficient with Microsoft Office Suite.
• Experience in a customer service focused, high-volume, fast-paced environment.

Responsibilities

• Leads and coaches a high-performing service team to meet targets.
• Communicates job expectations and conducts team huddles for coordination.
• Identifies morale and turnover issues and develops improvement plans.
• Monitors budget, productivity, revenue, and expense controls for the service dept.
• Partners with HR for talent recruitment and training.
• Develops sales goals and strategies to retain customers.
• Oversees vendor relations and ensures customer experience excellence.

Skills

Leadership

Budget management

Customer service

Communication

Team leadership

Recruitment

Payroll

Microsoft Office

High-volume environment

Education

Business Management training

Tools

Microsoft Office Suite

Job description

Lead the charge in keeping the wheels turning - we're looking for a driven Service Manager to steer our team to success!

Position :Service Manager
Type :Fulltime Permanent
Location :Saanichton, BC
Compensation :$110,000 - $130,000/year

What We Offer:

• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching. Bonus plan.
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview:

The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers. The Service Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees.

Duties and Responsibilities:

Leadership & Team Management

• Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties.
• Effectively communicates job expectations to the service team.
• Conducts frequent team huddles to ensure strong communication within department.
• Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
• Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
• Partners with the location and Human Resources in the recruitment and selection of talent.
• Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Maintains technician file for apprenticeship documentation and other payroll matters.
• Manages all payroll documentation.
• Builds genuine employee passion for all brands and champions elite customer service as follows:
  • Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business.
  • Participate and encourage a culture of continuous improvement Business Strategy.
• Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments.
• Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
• Proactively manages departmental budget, including:
  • Direct involvement to meet or exceed all budgetary guidelines set for the Service Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls
  • Regularly monitor actual performance to plan and ascertain reasons for variances.
  • Reviewing daily budget and department performance reports
  • Studying trends to determine how to increase profitability of department.
  • Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.

Sales and Marketing

• Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's service objectives.
• Stay up to date with all technological advances in product and tooling.
• Contacts vendor representatives for assistance when the need arises Customer Experience
• Constant focus on developing, maintaining, and improving customer relations.
• Actively bids on new tenders.
• Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews.
• Visits customers on a regular basis.

Required Qualifications

• Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry.
• Minimum 3 years demonstrated experience in successfully leading diverse teams.
• Strong verbal and written communication skills.
• Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
• Possesses a strong understanding of business principles, and sound business judgement.
• Must be detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
• Proficient with Microsoft Office Suite.
• Experience working in a customer service focused, high-volume, fast-paced environment.

Asset Qualifications

• Journeyperson Commercial Transport, Heavy-Duty technician, HD Mechanic or Diesel Mechanic.
• Training in Business Management or a related field.