Parts and Service Advisor

Dawson Group; Williams Lake; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a well-established family-owned company as a Parts & Service Advisor, where you will play a crucial role in ensuring customer satisfaction and operational excellence. This position offers a dynamic work environment focused on both parts and service, allowing you to engage directly with customers and support the team. You'll be responsible for managing inventory, processing orders, and assisting with repairs, all while upholding the company's core values of People First, Integrity, Respect, and Excellence. With excellent compensation, benefits, and opportunities for growth, this is your chance to make a meaningful impact in the community.

Benefits

Excellent Compensation Package

Pension Plan

Medical Benefits

Learning Opportunities

Long-term Advancement Opportunities

Qualifications

• 2+ years of administrative experience in a related industry preferred.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Manage customer inquiries and maintain high satisfaction levels.
• Handle parts inventory, shipping, and receiving tasks efficiently.
• Create repair estimates and manage work orders and invoicing.

Skills

Customer Service

Communication Skills

Administrative Experience

Mechanical Knowledge

Basic Computer Applications

Education

High School Diploma

Experience in Heavy Truck Industry

Tools

Inventory Management Software

OEM Service Tools

Job description

Dawson International Truck Centre is looking for a Parts & Service Advisor who will use their expertise in parts and service to ensure customer satisfaction and operational excellence.

In this role, you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Parts & Service Advisor, reporting to the Branch Manager. The Parts & Service Advisor is a key position that provides support to the team by being the first line of communication for customers. This role will be 70% Parts and 30% Service focused and will work Tuesday-Saturday. Your base location will be Williams Lake, BC. The schedule for this position will be Tuesday-Saturday, 9:00am - 5:30pm.

WHAT SUCCESS LOOKS LIKE

1. Perform daily tasks like stocking shelves, general cleaning, and handling shipping and receiving duties.
2. Deliver parts to customers as needed.
3. Enter parts into inventory, put parts away, and assist with shipping and receiving when necessary.
4. Handle cores, warranties, and merchandise returns as needed.
5. Professionally greet customers, handle phone calls, and maintain customer satisfaction.
6. Sell products and/or services to meet the customers' needs.
7. Pull parts from inventory to assist shop techs promptly with their requirements.
8. Work the parts counter, following dealership procedures for cash, credit, and cheque transactions.
9. Follow up on parts shortages and expedite orders by reporting to the Branch Manager.
10. Create repair estimates, obtain authorization, and keep customers updated on the status and cost of repairs.
11. Assist in technician timekeeping and help manage invoice payments and files.
12. Open and close work orders, manage Sublet PO’s, and contact customers for necessary PO’s.
13. Process repair orders, confirm warranty eligibility, and verify product coverage.
14. Notify the Credit department if a customer’s A/R account exceeds the allowable limit.
15. Assist with customer complaints and concerns, ensuring issues are resolved to both the customer’s and dealership’s satisfaction.

WHAT YOU BRING

1. Preferred two (2) years of administrative experience, preferably in a related industry.
2. Heavy truck industry or mechanical knowledge is preferred.
3. A combination of education and experience will be considered.
4. Strong written and verbal communication skills with attention to detail.
5. Ability to work efficiently in a fast-paced environment under pressure.
6. Proficiency in basic computer applications, and previous OEM Service experience is an asset.

BENEFITS

Looking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity, Respect, and Excellence, and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.

Apply now to start the conversation!