Parts Advisor - OpenRoad Toyota Port Moody

OpenRoad Auto Group; Port Moody; Vor Ort; CAD 58.000 - 75.000; Vollzeit

Benefits dieser Stelle

Tool Subsidy Program

Footwear Subsidy Program

Discounted Vehicle Purchasing Program

RRSP matching

Referral bonuses

Extended health and dental plan

Zusammenfassung

OpenRoad Toyota Port Moody is seeking a full-time Parts Advisor to provide exceptional customer service, manage parts orders, and maintain inventory levels. You will look up stock numbers, advise on substitutions, and ensure secure storage of parts and tools.

The role requires accurate record-keeping, teamwork, and adherence to safety policies, with an emphasis on CSI and customer satisfaction within OpenRoad's culture.

Qualifikationen

• Excellent customer service skills.
• Working knowledge of automotive parts and accessories.
• Knowledge of local sources of supply.
• Knowledge of receiving, storing, and issuing parts.
• Ability to use a computerized maintenance system for records.

Aufgaben

• Provide excellent customer service, and interact with guests and wholesale customers.
• Be familiar with the process of ordering and arranging parts, and setting up delivery as required.
• Maintain minimum levels of parts and supplies through data processing records and visual inspection, initiate purchase requests as appropriate to maintain minimum parts inventory.
• Look up stock numbers and prices in the system.
• Advise customers on substitution or modification of parts when exact replacement is not available.
• Maintain systemized storage facilities ensuring proper security for parts and tools.
• Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
• Take periodic parts room inventory and establish minimum supply levels; inform supervisor of obsolete parts.
• Issue parts on the basis of requisitions submitted by Technicians.
• Work to improve CSI and general customer satisfaction in accordance with OpenRoad's philosophy.
• Maintain parts room in a clean and orderly manner.
• Follow company safety policies and report any accidents to a Manager/Supervisor.
• This position may perform other duties as assigned by management.

Kenntnisse

Excellent customer service

Automotive parts knowledge

Inventory management

Communication

Data lookup & pricing

Jobbeschreibung

DRIVING POSSIBILITIES.

Position: Parts Advisor

Employment Status: Full-time

Dealership: OpenRoad Toyota Port Moody

Department: Parts

Compensation: $58,000 - $75,000/year

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of "Canada's Best Employers" and "Best Managed Companies", we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including Tool Subsidy Program, Footwear Subsidy Program, a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)

• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Provide excellent customer service, and interact with guests and wholesale customers.
• Be familiar with the process of ordering and arranging parts, and setting up delivery as required.
• Maintain minimum levels of parts and supplies through data processing records and visual inspection, initiate purchase requests as appropriate to maintain minimum parts inventory.
• Look up stock numbers and prices in the system.
• Advise customers on the substitution or modification of parts when exact replacement is not available, and answer any questions or concerns.
• Maintain systemized storage facilities ensuring proper security for parts and tools.
• Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
• Take periodic parts room inventory and establish minimum supply levels on the basis of operational needs. Advise supervisor of obsolete parts for turn-in.
• Issue parts on the basis of requisitions submitted by Technicians.
• Work to improve CSI and general customer satisfaction in accordance with the OpenRoad's philosophy.
• Maintain parts and parts room in a clean and orderly manner.
• Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent customer service skills.
• Working knowledge of automotive equipment, parts and accessories, and the ability to operate assigned equipment safely.
• Current knowledge of local sources of supply.
• Knowledge of techniques for receiving, storing, and issuing parts and supplies.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to work cooperatively with all levels of the organization.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Valid British Columbia driver's license.

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.