AI-Driven Customer Success Manager

Salesforce

Canada

Hybrid

CAD 115,000 - 158,000

Full time

9 days ago

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Job summary

Salesforce Canada is seeking a Customer Success professional to drive adoption of Data 360 and Service Cloud, align business value with technical goals, and manage executive-level relationships to ensure renewal and expansion. This office-flexible, hybrid role requires 5+ years in Customer Success or Salesforce, strong consulting and communication skills, and fluency in English (French preferred).

You will collaborate with Sales, Engineering, and Product teams to deliver outcomes that matter to

Qualifications

5+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.
Strong consulting skills to drive business value and influence C-level conversations.
Excellent communication skills to translate technical concepts into business terms.
Preferred: Public Sector Experience and bilingual capabilities (English+French).

Responsibilities

Serve as the single point of customer accountability for Signature deliverables and renewal/expansion.
Coordinate all deliverables and oversee the Signature lifecycle experience.
Align business value with technical goals for the Signature offer.
Develop executive-level relationships with customer IT and business leadership.
Lead quarterly reviews of feature usage and adoption.
Escalate complex automation or data questions to technical resources.