Partner Success Lead

Joinimagine; Cambridge; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Allianz Group is seeking a Senior Leader to drive growth and profitability for assigned partners. You will lead cross-functional teams in an agile environment, develop strategic plans, and ensure delivery of priority initiatives that enhance customer experience and drive revenue.

The role involves travel and a hybrid work arrangement, with preference for Cambridge, Ontario. The candidate should have 10+ years of leadership experience, strong financial acumen, and experience in insurance

Responsibilities

• Directly manages cross-functional teams responsible for daily delivery and business performance.
• Monitors team and partner KPIs and takes corrective action as needed.
• Builds and maintains relationships with partners including insurance brokers and agencies.
• Develops and executes partner success strategy to drive growth in new and existing partnerships.
• Oversees day-to-day operations to ensure efficiency, quality and compliance.

Job description

Reporting to a Senior Leadership Team member, this position will provide leadership for the assigned partnership success team. Drives strategy and execution by providing leadership to cross-functional team in an agile work environment. Leads the development and execution of sustainable and profitable growth strategies for assigned partners through strong execution of priority initiatives. Responsible for developing, recommending, and implementing strategic and annual plans while driving profitable growth.

Key responsibilities/What you do

• Directly manages one or more cross-functional teams that are responsible for daily delivery and business performance.
• Responsible for team specific P&Ls.
• Develops deep understanding of current and future market and customer needs.
• Build and maintain relationships with partners, including insurance brokers, agencies, and travel advisors, acts as an escalation point, provides partner facing support, and represents the larger partnership success team.
• At times attending partner calls and/or partner meetings.
• Creating a partner success strategy to drive growth in new and existing partnerships.
• Oversees day-to-day operations of assigned team(s) to ensure efficiency, quality, and compliance.
• Effectively collaborates with diverse teams to achieve company objectives while fostering collaboration in a matrix organization.
• Develops and implements team processes and procedures to optimize workflows and enhance productivity.
• Monitors team and partner specific KPIs and implements corrective measures as needed.
• Drives the execution of key strategies which include building a world-class customer experience and developing compelling new products and services.
• Partners with Senior Leadership Team to identify short and long-term strategies to support the company’s objectives for growth, revenue, profit, and customer experience for assigned partners/agents.
• Identifies key metrics and drives partnership success team performance.
• Partners with functional heads to align resources to ensure effective execution in an agile environment.

Key requirements/What you bring

• Bachelor’s degree in business or related field or combination of relevant education and work experience
• Minimum 10 years’ experience, ideally managing people
• Significant experience and proven success in leadership including facilitating change, working in a matrix environment, and project delivery
• Experience working in the insurance industry; direct experience working with or within insurance brokerages, agencies, or travel advisor/travel agency distribution channels is strongly preferred
• Excellent communication, problem solving and decision-making skills; results oriented
• Strong comprehension of business financials and regulatory environments
• Technical mindset, experience with Lean & Agile, exposure to CRM and collaboration tools
• Travel Requirements: Position is routinely expected to travel 5% of time.
• Work Arrangement: This is a hybrid position, with a preferred location of the Cambridge, Ontario, office (expectation of regular in-office presence ).

Key Benefits/What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

104870 | Sales & Distribution | Professional | Allianz Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.