Group & Programs Manager

Aviva plc; Markham; Hybrid; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Base salary

Annual bonus

Health benefits

Hybrid work model

Career development

Vacation package

Volunteer opportunities

Job summary

Aviva Canada is seeking a dynamic Group & Programs Manager to lead sales performance and strengthen key partner relationships across Group and Specialty Programs. You will own growth plans, collaborate with Sales teams, and drive strategic initiatives to deliver profitable outcomes within a major distribution channel.

In this role, you will manage relationships, guide BAU activities, and work with digital and service teams to improve customer experience and value delivery.

Qualifications

• 5+ years in property and casualty insurance or related sales/relationship roles.
• Strong communication and presentation skills.
• Experience with strategic planning and driving growth.

Responsibilities

• Lead sales performance and growth targets for Group and Programs.
• Manage key partner relationships and serve as primary contact.
• Collaborate with sales teams to identify new business opportunities.
• Drive process improvements to reduce escalations and improve experience.
• Partner with digital and service teams to align value propositions.

Skills

Sales leadership

Relationship management

Strategic planning

Negotiation

Communication

Business development

Education

College/university degree CIP/FCIP/ACIP preferred

Tools

Salesforce

PowerPoint

Excel

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We’re looking for a dynamic and strategic Group & Programs Manager to join our team and play a pivotal role in driving the success of one of Aviva’s largest global partnerships. In this high‑impact role, you will lead sales performance, strengthen key partner relationships, and champion strategic initiatives that fuel profitable growth across Group and Specialty Programs. If you thrive in a fast‑paced environment, excel at building strong partnerships, and are motivated by the opportunity to shape the future of a major distribution channel, this is the perfect opportunity to make your mark.

What you’ll do

• Sales and Revenue Growth Lead ongoing performance management for sales and portfolio, serving as the partnership owner for Group and Programs Portfolios Deliver and monitor sales plans and growth targets for Group and assigned Programs.
• Collaborate with Sales Teams to identify and unlock new business development opportunities that drive growth and retention.
• Account and Relationship Management Act as the primary point of contact for all Group and Program relationships.
• Proactively prevent and reduce escalations through root cause analysis and continuous process improvements.
• Work alongside our Partner to deliver innovative solutions to address business challenges, strengthening the partnership and driving mutual success.
• Strategic Initiatives and Planning Support the development, planning, and execution of Group and Programs strategic plans and BAU deliverables, with a focus on sales growth, volume expansion, and enhanced customer experience through clear value propositions.
• Partner with Digital Quote & Buy and Service teams to ensure continuous improvement and delivery of digital OKRs, driving increased Group digital sales results.
• Collaborate across internal and external sales and service channels to align Group and Programs value propositions with Partner’s brand and strategic objectives.

What you’ll bring

• A college, university degree in related fields CIP, FCIP, ACIP designation is preferred 5+ years related experience within the property and casualty insurance industry, including exposure to sales and servicing environment or relevant account and relationship management experience.
• Experience in P&C Sales and Service role is an asset
• Experience in P&C Underwriting is an asset
• Strong oral and written communication skills and effective presentation techniques
• Advanced Experience with PowerPoint, Excel and Salesforce is preferred
• Strong analytical and decision‑making capabilities
• A high performance, results orientated, great teammate work ethic.
• The ability to get things done effectively at pace
• Excellent relationship skills
• Strong networking capabilities
• Very strong business management (business plans, metrics, understands business drivers) capabilities
• Negotiation skills
• Strategic problem solver

What you’ll get

• The salary band for this position ranges from $85,000 to $120,000.
• Please note that individual salary is determined by factors such as job‑related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee‑driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.