Broker Operations Specialist

Aviva Canada; Toronto; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Professional development support

Competitive vacation with 5 extra days

Job summary

Aviva Canada in the Greater Toronto Area seeks a Broker Operations Specialist to drive operational excellence and deliver an exceptional broker experience across an assigned portfolio. You will partner with cross-functional teams to ensure timely resolution of broker requests, onboarding, product inquiries, and performance initiatives.

You will actively manage a portfolio of broker partners, monitor performance, and help execute strategic plans that drive profitable growth while coordinating

Qualifications

• CIP designation is an asset.
• Post-secondary education in Business, Commerce, Insurance, or related field is preferred.
• Experience in P&C insurance, broker channel, or related environment.
• Proven ability to deliver results independently and with cross-functional teams.
• Experience coordinating and influencing stakeholders across functions.
• Strong verbal and written communication skills with credibility and relationships.
• Exceptional relationship management and networking with a customer-first mindset.
• Results-oriented with focus on operational excellence and continuous improvement.
• Strong organizational and problem-solving skills in a fast-paced environment.
• Working knowledge of broker tech platforms and marketing concepts; Salesforce is an asset.

Responsibilities

• Manage internal and external broker demands through Salesforce, ensuring timely resolution.
• Coordinate broker onboarding and setup activities for new partners.
• Support underwriting resolution by partnering with internal teams and brokers.
• Develop, monitor, and execute broker performance, growth, and profitability plans.
• Lead broker performance management and regional business reviews.
• Execute regional broker communications with consistent messaging.
• Support rollout of regional broker initiatives including pricing, product, and development programs.
• Execute underwriting audit recommendations to improve quality and outcomes.
• Coordinate with Broker Training Team to identify development opportunities.
• Coordinate recurring broker meetings with internal stakeholders to strengthen relationships and drive results.
• Represent Aviva at broker meetings, industry events, campaigns, and networking opportunities.

Job description

Together, we are Aviva. Our values - Care, Commitment, Community, and Confidence - guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

We have an exciting opportunity within our Greater Toronto Area (GTA) region for a Broker Operations Specialist. In this role, you will play a key part in driving operational excellence and delivering an exceptional broker experience across an assigned broker portfolio.

As the primary point of contact for your broker panel, you will be responsible for managing and coordinating broker requests, including broker onboarding, product inquiries, operational support, and accommodation requests. You will collaborate closely with cross-functional teams across Aviva to ensure timely resolution, seamless service delivery, and a consistent broker experience.

Beyond day-to-day operations, you will actively manage and support a portfolio of broker partners by monitoring business performance and helping to execute strategic plans that drive profitable growth. Acting as the "quarterback" for the broker relationship, you will facilitate regular meetings with brokers and key internal stakeholders, fostering strong partnerships and ensuring alignment on business objectives, growth opportunities, and service initiatives.

This role is critical to advancing Aviva's regional growth strategy. You will contribute to the execution of broker business plans, strategic initiatives, underwriting quality reviews, and financial performance objectives while identifying opportunities to enhance operational efficiency and strengthen broker engagement.

Joining the Business Development team offers a unique opportunity to build relationships across multiple areas of the organization, gain broad exposure to our business, and work closely with a diverse network of broker partners throughout the Greater Toronto Area.

What You’ll Do

• Manage internal and external broker demand through Salesforce, ensuring timely and effective resolution of requests.
• Coordinate broker onboarding and setup activities, creating a positive and efficient experience for new broker partners.
• Support underwriting resolution by partnering with internal teams and brokers to address issues and drive outcomes.
• Develop, monitor, and execute broker performance, growth, and profitability plans across an assigned portfolio.
• Lead broker performance management activities and business reviews to support regional objectives.
• Execute regional and national broker communications, ensuring consistent messaging and engagement.
• Support the rollout and execution of regional broker initiatives, including pricing, product, and business development programs.
• Execute underwriting audit recommendations and action plans to improve quality and performance outcomes.
• Act as a liaison with the Broker Training Team to identify development opportunities and support broker education initiatives.
• Coordinate and facilitate recurring meetings with brokers and internal stakeholders to strengthen relationships and drive results.
• Represent Aviva at broker meetings, industry events, campaigns, and networking opportunities throughout the region.

What You’ll Bring

• Completion of, or active pursuit of, the Chartered Insurance Professional (CIP) designation is considered an asset.
• Post-secondary education in Business, Commerce, Insurance, or a related field is preferred.
• Experience within the Property & Casualty (P&C) insurance industry, broker channel, or a related business environment.
• Demonstrated ability to deliver strong business results both independently and through collaboration with cross-functional teams.
• Proven experience coordinating and influencing stakeholders across multiple functions to achieve shared objectives.
• Strong verbal and written communication skills, with the ability to build credibility and foster productive relationships.
• Exceptional relationship management and networking capabilities, with a customer-first mindset.
• Results-driven and service-oriented, with a focus on operational excellence and continuous improvement.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of broker technology platforms, digital tools, and marketing concepts, including both traditional and digital engagement strategies.
• Proficiency with CRM platforms such as Salesforce is considered an asset.

What You’ll Get

• The salary band for this position ranges from $70,000 to $80,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Employee discount on home and auto insurance (where applicable).

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.