Broker Operations Specialist

Aviva plc; Toronto; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Vacation package with extra days

Wellness programs

Employee discounts

Job summary

Aviva Canada is seeking a Broker Operations Specialist for the Greater Toronto Area. You will act as the primary contact for broker panels, coordinating onboarding, product inquiries, and operational support while driving performance and profitability within an assigned portfolio.

You will collaborate with cross-functional teams to ensure timely broker service delivery, execution of regional initiatives, and regular business reviews.

Qualifications

• Post-secondary education in Business, Commerce, Insurance, or related field.
• Experience in P&C insurance broker channel or similar.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage internal and external broker demand through Salesforce and resolve requests promptly.
• Coordinate broker onboarding and setup for new partners.
• Support underwriting resolution with internal teams and brokers.
• Develop and monitor broker performance and growth plans for the portfolio.
• Lead broker meetings and regional communications to align objectives.

Skills

Salesforce

CRM systems

Communication skills

Relationship management

Cross-functional collaboration

Problem solving

Education

Post-secondary education in Business/Commerce/Insurance, or related field

Tools

Salesforce

Job description

Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they're words. Together, they define who we are. At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

We have an exciting opportunity within our Greater Toronto Area (GTA) region for a Broker Operations Specialist. In this role, you will play a key part in driving operational excellence and delivering an exceptional broker experience across an assigned broker portfolio. As the primary point of contact for your broker panel, you will be responsible for managing and coordinating broker requests, including broker onboarding, product inquiries, operational support, and accommodation requests. You will collaborate closely with cross-functional teams across Aviva to ensure timely resolution, seamless service delivery, and a consistent broker experience.

Beyond day-to-day operations, you will actively manage and support a portfolio of broker partners by monitoring business performance and helping to execute strategic plans that drive profitable growth. Acting as the "quarterback" for the broker relationship, you will facilitate regular meetings with brokers and key internal stakeholders, fostering strong partnerships and ensuring alignment on business objectives, growth opportunities, and service initiatives. This role is critical to advancing Aviva's regional growth strategy. You will contribute to the execution of broker business plans, strategic initiatives, underwriting quality reviews, and financial performance objectives while identifying opportunities to enhance operational efficiency and strengthen broker engagement.

Joining the Business Development team offers a unique opportunity to build relationships across multiple areas of the organization, gain broad exposure to our business, and work closely with a diverse network of broker partners throughout the Greater Toronto Area. Come join our team!

What you’ll do:

• Manage internal and external broker demand through Salesforce, ensuring timely and effective resolution of requests.
• Coordinate broker onboarding and setup activities, creating a positive and efficient experience for new broker partners.
• Support underwriting resolution by partnering with internal teams and brokers to address issues and drive outcomes.
• Develop, monitor, and execute broker performance, growth, and profitability plans across an assigned portfolio.
• Lead broker performance management activities and business reviews to support regional objectives.
• Execute regional and national broker communications, ensuring consistent messaging and engagement.
• Support the rollout and execution of regional broker initiatives, including pricing, product, and business development programs.
• Execute underwriting audit recommendations and action plans to improve quality and performance outcomes.
• Act as a liaison with the Broker Training Team to identify development opportunities and support broker education initiatives.
• Coordinate and facilitate recurring meetings with brokers and internal stakeholders to strengthen relationships and drive results.
• Represent Aviva at broker meetings, industry events, campaigns, and networking opportunities throughout the region.

What you’ll bring:

• Completion of, or active pursuit of, the Chartered Insurance Professional (CIP) designation is considered an asset.
• Post-secondary education in Business, Commerce, Insurance, or a related field is preferred.
• Experience within the Property & Casualty (P&C) insurance industry, broker channel, or a related business environment.
• Demonstrated ability to deliver strong business results both independently and through collaboration with cross-functional teams.
• Proven experience coordinating and influencing stakeholders across multiple functions to achieve shared objectives.
• Strong verbal and written communication skills, with the ability to build credibility and foster productive relationships.
• Exceptional relationship management and networking capabilities, with a customer-first mindset.
• Results-driven and service-oriented, with a focus on operational excellence and continuous improvement.
• Strong organizational and problem‑solving skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Working knowledge of broker technology platforms, digital tools, and marketing concepts, including both traditional and digital engagement strategies.
• Proficiency with CRM platforms such as Salesforce is considered an asset.

What you’ll get:

• The salary band for this position ranges from $70,000 to $80,000. Please note that individual salary is determined by factors such as job‑related knowledge, skills and experience, as well as internal equity.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees' physical and mental health.
• Employee discount on home and auto insurance (where applicable).

This job advertisement is for an existing vacancy which has been posted both internally & externally. Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we're passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.