Part-time Team Lead

Tilley; Vaughan; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Merchandise discount

Learning and growth opportunities

Job summary

Tilley Canada is seeking a Store Lead for our Vaughan, ON location. The role partners with the Store Manager to drive sales, lead the sales team, and ensure excellent customer service and store operations.

Availability includes weekdays, weekends, and evenings. You will support training, merchandising, and cash controls while upholding company standards and policies to deliver a compelling store environment.

Qualifications

• 1-2 years of retail management experience.
• Excellent oral and written communication skills.
• Planning, prioritizing and follow-up skills.
• Ability to coach and develop a high-performing team.
• Open availability for evenings, weekends, openings and closings.

Responsibilities

• Drive sales to meet store budget.
• Lead and motivate the sales team to achieve targets.
• Oversee opening/closing procedures and cash controls.
• Support training and onboarding of new employees.
• Maintain visual merchandising and standards as directed.

Skills

Retail management

Customer service

Job description

Job Title: Store Lead

Location: Bass Pro Mills Dr, Vaughan, ON L4K 5W4

Reports to: Retail Store Manager

Availability: Weekdays, weekends, evening shifts

General Overview:

Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin

The Team Lead partners and works with the Store Manager to achieve overall sales budgets and operating practices. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term store goals in line with the company vision and values.

Responsibilities

• Drive sales to meet store budget
• Display initiative in looking for opportunities to increase sales
• Responsible for driving sales results by meeting and surpassing corporate productivity standards, and motivating the sales team to increase store sales
• Performs all opening and closing procedures as per standards and guidelines
• Responsible for meeting and surpassing sales budgets while the Manager on Duty
• Support the SM in the training and transition of new employees
• Ensures the cash desk area and fitting room processes and controls are adhered to and followed
• Leads by example to orchestrate the store staff to accomplish daily priorities and workload
• Ensures markdowns are processed correctly and merchandised effectively as per standards and direction by partnering with the management team
• Communicates successes, opportunities, and solutions to Management
• Understands, practices, and complies with all company policies and procedures
• Provides a compelling store environment through leading by example, inspiring the team and interacting with customers
• Proactively establish and maintain effective working team relationships with all support departments

Required Experience and Qualifications

• 1-2 years of retail management experience
• Excellent oral and written communication skills
• Planning, prioritizing and follow-up skills
• Accurately assess talent and ability to coach, provide feedback and develop a high-performing team
• Demonstrate a passion for customer service and lead a positive work environment
• Ability to resolve conflict situations in a proactive and professional manner
• Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business.

What we provide

• Merchandise discount
• Opportunity for learning and growth

We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.

Tilley Canada