Key Holder

Tilley; Victoria; On-site; CAD 16,000 - 19,000; Part time

Job summary

Tilley is seeking a part-time Store Key Holder at our Victoria, BC location. The role involves opening/closing the store and acting as a Key Holder to drive store sales and create an outstanding customer experience.

We value associates who are dynamic, retail- and fashion-oriented, and committed to a sustainable future while providing strong service and teamwork.

Qualifications

• Strong customer-focused service on and off the sales floor.
• Experience with cash handling and merchandise presentation.
• Open availability for evenings, weekends, openings and closings; one weekend day and two closing shifts per week.
• Ability to interact and cooperate with all company employees.
• Able to receive feedback and take action where appropriate.
• Ability to follow written and verbal instructions and meet deadlines on tasks/projects.

Responsibilities

• Drive results and enhance the customer experience by keeping a neat, clean and safe store.
• Engage with customers to assess needs and provide appropriate service.
• Maintain a “Customer is the priority” mindset at all times.
• Treat customers and colleagues with respect and contribute to a positive work environment.
• Promote a safe working and shopping environment and maximize the customer experience.
• Follow store policies, handbook, and Sales and Training Manual.
• Provide knowledgeable, friendly and efficient service while maintaining store appearance.
• Greet and acknowledge all customers on the sales floor.
• Assist customers by answering merchandise-related questions.
• Follow all safety procedures.
• Observe for loss prevention and report unusual activities; work with all departments.
• Operate point-of-sale as directed by management.

Skills

Customer communication

Customer-focused service

Cash handling

Merchandise presentation

Store standards

Flexible schedule

Team collaboration

Problem solving

Integrity

Feedback responsiveness

Following instructions

Job description

Job Title: Store Key Holder (Part-time)

Location: #120-560 Johnson Street, Victoria, BC, V8W 3C6

Reports to: Retail Store Manager

Availability: Weekdays, weekends, evening shifts

General Overview:

Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin.

This is a part-time role that will be responsible for opening and closing the store and acting as a Key Holder.

Key Holder is responsible for driving store sales and creating an outstanding customer experience for our guests. Our associates are dynamic individuals who are not only interested in retail and fashion but also enjoy challenges and share a commitment to a more sustainable future.

Responsibilities

• Responsible for driving results and enhancing the customer experience by maintaining a neat, clean and safe working environment, and meeting corporate productivity standards.
• Sales Associates will engage with customers and assess customer needs to ensure appropriate service is provided.
• Displays a “Customer is the priority” mindset at all times.
• Consistently treats all customers and colleagues with respect and contributes to a positive work environment.
• Promotes a safe working and shopping environment to maximize the customer shopping experience.
• Upholds all company policies as outlined in the store policy and procedure, including the Handbook and the Sales and Training Manual
• Responsible for positively contributing to a customer’s shopping experience through knowledgeable, friendly and efficient service and maintaining store and personal appearance standards.
• Greet and acknowledge all customers on the sales floor.
• Provide assistance to customers by answering merchandise-related questions.
• Follow all safety procedures.
• Observe and monitor for loss prevention and advise management of any unusual internal and external activities. Proactively establish and maintain effective working team relationships with all support departments.
• Operate point-of-sale as directed by store management.

Required Experience and Qualifications

• Effectively communicate with customers and store personnel
• Ability to demonstrate strong customer-focused service on and off the sales floor
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business, including one weekend day and two closing shifts per week
• Demonstrate ability to interact and cooperate with all company employees
• Solve problems creatively and demonstrate high levels of integrity
• Ability to receive feedback and take action where appropriate
• Ability to follow written and verbal instructions and meet deadlines on tasks/projects

• Job Location: 120-560 Johnson Street Tilley Retail Store, Victoria, British Columbia V8W 3C6 Canada

We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.