Team Lead

Tilley; Halton Hills; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Merchandise discount

Opportunity for learning and growth

Job summary

Tilley is seeking a Team Lead at our Halton Hills store to partner with the Store Manager to drive sales and customer satisfaction. You will lead a sales team, implement store initiatives, and ensure excellent service while upholding company standards and policies.

This role offers opportunities to advance and contribute to long-term store goals in a dynamic retail environment. The position may require evenings and weekends and supports growth within the company.

Qualifications

• 1–2 years of retail management experience
• Excellent oral and written communication skills
• Planning, prioritizing and follow-up skills
• Ability to coach, provide feedback and develop a high-performing team
• Passion for customer service and positive work environment
• Ability to resolve conflict proactively and professionally
• Open availability to work evenings, weekends, openings and closings

Responsibilities

• Drive sales to meet store budget
• Identify opportunities to increase sales
• Lead sales team to meet productivity standards and exceed budgets
• Perform opening and closing procedures per standards
• Collaborate with Manager on Duty to meet budgets
• Assist Store Manager with training onboarding of new employees
• Ensure cash desk and fitting room controls are followed
• Lead by example to coordinate daily priorities and workload
• Ensure markdowns are processed and merchandised per standards
• Communicate successes, opportunities, and solutions to Management
• Adhere to company policies and procedures
• Provide a compelling store environment by inspiring the team and engaging customers
• Foster effective teamwork with support departments

Skills

Retail management

Communication skills

Planning & prioritization

Coaching and feedback

Customer service

Conflict resolution

Flexible schedule

Job description

Job Title: Team Lead (Full-time and Part-tme)

Reports to: Store Manager

General Overview:

Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin

The Team Lead partners and works with the Store Manager to achieve overall sales budgets and operating practices. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term store goals in line with the company vision and values.

Responsibilities

• Drive sales to meet store budget
• Display initiative in looking for opportunities to increase sales
• Responsible for driving sales results by meeting and surpassing corporate productivity standards, and motivating the sales team to increase store sales
• Performs all opening and closing procedures as per standards and guidelines
• Responsible for meeting and surpassing sales budgets while the Manager on Duty
• Support the SM in the training and transition of new employees
• Ensures the cash desk area and fitting room processes and controls are adhered to and followed
• Leads by example to orchestrate the store staff to accomplish daily priorities and workload
• Ensures markdowns are processed correctly and merchandised effectively as per standards and direction by partnering with the management team
• Communicates successes, opportunities, and solutions to Management
• Understands, practices, and complies with all company policies and procedures
• Provides a compelling store environment through leading by example, inspiring the team and interacting with customers
• Proactively establish and maintain effective working team relationships with all support departments

Required Experience and Qualifications

• 1-2 years of retail management experience
• Excellent oral and written communication skills
• Planning, prioritizing and follow-up skills
• Accurately assess talent and ability to coach, provide feedback and develop a high-performing team
• Demonstrate a passion for customer service and lead a positive work environment
• Ability to resolve conflict situations in a proactive and professional manner
• Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business.

What we provide:

• Merchandise discount
• Opportunity for learning and growth

Job Type and Schedule:

• Both full-time and Part-time, Permanent

Job Location: 13850 Steels Avenue, Halton Hills, ON L7G 0J1

We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.