Part time-Key Holder

Tilley; Vaughan; On-site; CAD 23,000 - 28,000; Part time

Benefits offered by this job

Merchandise discount

Learning & growth opportunities

Job summary

Tilley Canada is seeking a Part-time Keyholder in Vaughan to open/close the store and support sales targets. You will drive customer experience, supervise operations, and ensure high standards of service, presentation, and safety on the shop floor.

The role requires open availability for evenings, weekends, and shift changes, with a focus on customer engagement and loss-prevention awareness. Tilley Canada offers a merchandise discount and opportunities for growth.

Qualifications

• Effective communication with customers and store personnel.
• Strong customer-focused service on and off the sales floor.
• Experience with inventory maintenance, cash handling and merchandising.

Responsibilities

• Drive store sales and maintain a neat, safe environment while meeting productivity standards.
• Engage with customers to assess needs and provide service.
• Greet customers and assist with merchandise questions.
• Operate point-of-sale as directed by store management.
• Observe loss prevention and report unusual activities; support team relations.
• Maintain store and personal appearance standards and a safe shopping environment.

Skills

Customer service

Communication

Cash handling

Retail concepts

Merchandise presentation

Opening/Closing flexibility

Job description

Job Title: Part-time Keyholder

Location: Bass Pro Mills Dr, Vaughan, ON L4K 5W4

Reports to: Retail Store Manager

Availability: Weekdays, weekends, evening shifts

General Overview:

Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin.

This is a part-time role that will be responsible for opening/closing the store and acting as a Key Holder.

Key Holder is responsible for driving store sales and creating an outstanding customer experience for our guests. Our associates are dynamic individuals who are not only interested in retail and fashion but also enjoy challenges and share a commitment to a more sustainable future.

Responsibilities

• Responsible for driving results and enhancing the customer experience by maintaining a neat, clean and safe working environment, and meeting corporate productivity standards.
• Sales Associates will engage with customers and assess customer needs to ensure appropriate service is provided.
• Displays a “Customer is the priority” mindset at all times.
• Consistently treats all customers and colleagues with respect and contributes to a positive work environment.
• Promotes a safe working and shopping environment to maximize the customer shopping experience.
• Upholds all company policies as outlined in the store policy and procedure, including the Handbook and the Sales and Training Manual
• Responsible for positively contributing to a customer’s shopping experience through knowledgeable, friendly and efficient service and maintaining store and personal appearance standards.
• Greet and acknowledge all customers on the sales floor.
• Provide assistance to customers by answering merchandise-related questions.
• Follow all safety procedures.
• Observe and monitor for loss prevention and advise management of any unusual internal or external activities. Proactively establish and maintain effective working team relationships with all support departments.
• Operate point-of-sale as directed by store management.

Required Experience and Qualifications

• Effectively communicate with customers and store personnel
• Ability to demonstrate strong customer-focused service on and off the sales floor
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business, including one weekend day and two closing shifts per week
• Demonstrate ability to interact and cooperate with all company employees
• Solve problems creatively and demonstrate high levels of integrity
• Ability to receive feedback and take action where appropriate
• Ability to follow written and verbal instructions and meet deadlines on tasks/projects

What we provide

• Merchandise discount
• Opportunity for learning and growth

We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.

Tilley Canada