Retail Lead Associate Apparel Full Time

Bass Pro Shops; Ottawa; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Discounts on merchandise

Restaurant discounts

World-class resorts

Conservation attractions

Unlimited career advancement

Bass Pro Cares Fund

Excellent benefits

Fun work environment

Job summary

Bass Pro Shops Canada in Ottawa is seeking a Retail Lead for Softlines to oversee day-to-day operations of the Apparel department. You will supervise and lead the team, partner with the Retail Manager, and ensure excellent service and store execution.

The role requires supervising experience, strong customer service, and the ability to train staff on procedures, merchandising, and store standards. Open availability, weekend shifts, and knowledge of outdoor products are assets; join a team that

Qualifications

• Two or more years of supervisory experience in sales or service.
• Open availability for store opening/closing shifts, weekends.
• High school diploma or equivalent preferred.
• Ability to evaluate customers' needs and make recommendations.
• Provide superior customer service and exceed expectations.
• Experience in outdoor lifestyle or related field preferred.
• Knowledge of Bass Pro Shops & Cabela's products is an asset.

Responsibilities

• Provide supervision and leadership to department team with manager partnership.
• Delegate tasks and ensure proper execution with clear direction.
• Foster growth through training SOPs and processes.
• Ensure adherence to SOPs and systems; report violations.
• Perform administrative tasks for the department.
• Provide legendary customer service by analyzing needs and recommending products.
• Promote company programs to team members and customers.
• Maintain visual presentation, signage, restocking, remerchandising, cleaning.
• Respond to and resolve customer issues using good judgment.
• Assist in other areas when needed.

Skills

Supervisory experience

Customer service

Decision making

Open availability

Product knowledge (Bass Pro Shops)

Communication

Education

High school diploma or equivalent

Job description

Summary:

Reporting to the Retail Manager - Softline's - Canada, the Retail Lead, Softline's is responsible for overseeing the successful day to day operation of Apparel retail store department.

Responsibilities:

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to their assigned department
• Provide legendary customer service by identifying and evaluating customers' needs, and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications:

• Two or more years of supervisory experience in a sales or service environment is preferred
• Open availability - this position will be required to work store opening and closing shifts, as well as on weekends
• High school diploma or equivalent is preferred
• Ability to evaluate customers' needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer's expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela's specific products is an asset

Starting Pay Rate: -

Bass Pro Shops & Cabela's welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Bass Pro Shops