Sales Associate

Tilley; Calgary; On-site; CAD 32,000 - 52,000; Full time

Job summary

Tilley in Calgary is seeking a Sales Associate to help drive store sales and create an outstanding customer experience for guests. You will engage with customers, assess their needs, and provide knowledgeable assistance to ensure a seamless shopping journey.

As a Sales Associate, you will maintain store standards, participate in loss prevention, and greet customers on the sales floor. Flexibility for evenings and weekends is expected while contributing to a sustainable fashion future.

Qualifications

• Effectively communicate with customers and store personnel.
• Strong customer-focused service on and off the sales floor.
• Experience with cash handling and merchandise presentation.
• Open availability including evenings, weekends, and variable shifts.
• Able to interact with all company employees and take feedback.

Responsibilities

• Drive store sales while maintaining a neat, safe, and productive environment.
• Engage with customers, assess needs, and provide appropriate service.
• Greet customers and provide merchandise information with a friendly attitude.
• Follow safety procedures and uphold loss prevention practices.
• Operate the POS system as directed by store management.

Skills

Customer service

Sales

Cash handling

Merchandise presentation

Team collaboration

Job description

Job Title

Sales Associate

Location

6455 Macleod Trail Southwest, Calgary, T2H 0K8

Reports to

Retail Store Manager

Availability

Weekdays, weekends, evening shifts

General Overview

Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin.

Sales Associates are responsible for driving store sales and creating an outstanding customer experience for our guests. Our associates are dynamic individuals who are not only interested in retail and fashion but also enjoy challenges and share a commitment to a more sustainable future.

Responsibilities

• Responsible for driving results and enhancing the customer experience by maintaining a neat, clean and safe working environment, and meeting corporate productivity standards.
• Sales Associates will engage with customers and assess customer needs to ensure appropriate service is provided.
• Displays a “Customer is the priority” mindset at all times.
• Consistently treats all customers and colleagues with respect and contributes to a positive work environment.
• Promotes a safe working and shopping environment to maximize the customer shopping experience.
• Upholds all company policies as outlined in the store policy and procedure, including the Handbook and the Sales and Training Manual
• Responsible for positively contributing to a customer’s shopping experience through knowledgeable, friendly and efficient service and maintaining store and personal appearance standards.
• Greet and acknowledge all customers on the sales floor.
• Provide assistance to customers by answering merchandise-related questions.
• Follow all safety procedures.
• Observe and monitor for loss prevention and advise management of any unusual internal or external activities. Proactively establish and maintain effective working team relationships with all support departments.
• Operate point-of-sale as directed by store management.

Required Experience and Qualifications

• Effectively communicate with customers and store personnel
• Ability to demonstrate strong customer-focused service on and off the sales floor
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business including one weekend day and two closing shifts per week
• Demonstrate ability to interact and cooperate with all company employees
• Solve problems creatively and demonstrate high levels of integrity
• Ability to receive feedback and take action where appropriate
• Ability to follow written and verbal instructions and meet deadlines on tasks/projects

Job Location

6455 Macleod Trail Southwest, Calgary, Alberta, Canada, T2H 0K8

We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.