Part-Time Museum Guest Services & Gift Store Attendant

Themuseum; Kitchener; Presencial; CAD 19 000 - 25 000; Tempo parcial

Resumo da oferta

THEMUSEUM in downtown Kitchener seeks motivated individuals to join the Guest Services & THESTORE team. You will provide front desk support, information services, and assist with admissions, memberships, and retail transactions for visitors and events.

Greet guests, guide them, process payments, and deliver excellent customer service during operating hours and events. Shifts include evenings, weekends; start date is immediate.

Qualificações

• Applicants must be a minimum of 18 years old.
• Weekend availability is strongly preferred.
• Two years or more of customer service experience in an arts and culture or attraction environment (preferred).
• Strong customer service, time management, leadership and communication skills.
• Ability to be creative, patient, and multitask.
• First Aid and CPR training/certificate considered an asset.
• Smart Serve designation & Food Handler certificate considered an asset.

Responsabilidades

• Operate THEMUSEUM’s front desk reception and information desk to provide support and information services for guests, clients, volunteers and other members of THEMUSEUM’s staff.
• Sell admissions, merchandise, memberships, and process payments for rentals & birthday parties as needed. Explain membership and admission options to guests.
• Respond to external telephone and email inquiries on behalf of THEMUSEUM.
• Greet guests to THEMUSEUM and provide frontline reception and directional wayfinding for guests, clients, and volunteers.
• Deliver strong customer service during THEMUSEUM’s public operating hours as well as THEMUSEUM events, rentals, and special programming.
• Supervise and maintain the THEMUSEUM’s lobby space and coat check area.
• Gather visitor feedback and conduct research.
• Greet shoppers, answer questions, assist with product selection, and resolve basic inquiries.
• Process sales transactions, handle cash/card payments, apply discounts, and manage returns/exchanges.
• Restock shelves, unpack inventory shipments, organize displays, and ensure correct pricing/labels.
• Keep the sales floor clean, tidy fitting rooms/aisles, sanitize surfaces, and facing (aligning products neatly).
• Oversee loss prevention by monitoring high-value items, follow inventory control procedures, and report suspicious behavior.
• Complete opening and closing procedures for THESTORE include counting the till, lock/unlock doors, and daily checklist items as part of shifts.
• Assigned duties will be performed exclusively within THESTORE or Guest Services.
• Other duties as assigned.

Conhecimentos

Customer service

Cash handling

Front desk reception

Communication

Time management

Descrição da oferta de emprego

THEMUSEUM in downtown Kitchener seeks motivated individuals to join the Guest Services & THESTORE team. You will provide front desk support, information services, and assist with admissions, memberships, and retail transactions for visitors and events.

Greet guests, guide them, process payments, and deliver excellent customer service during operating hours and events. Shifts include evenings, weekends; start date is immediate.