Guest Experience Associate – Recreation Centre

City of Kitchener, ON; Kitchener; On-site; CAD 25,000 - 35,000; Part time

Job summary

City of Kitchener, ON in Cowan Recreation Complex is hiring a frontline Customer Service Attendant for casual part-time hours. The role emphasizes welcoming patrons, handling registrations, rentals, and inquiries, and supporting daily facility operations. Shifts are primarily evenings and weekends.

Be part of a team delivering world-class service in a state-of-the-art recreation centre opening in 2026, with a focus on accessibility and community belonging.

Responsibilities

• Welcome, greet, and assist patrons in person , by phone, and by email.
• Proactively approach visitors to offer friendly assistance and anticipate their needs to deliver world‑class customer experience.
• Uses ActiveNet to provide facility rental information, availability, pricing, and tours to potential users.
• Ensure safe and efficient operation of the Cowan Recreation Centre.
• Provide positive customer service in all aspects of job functions.
• Performs patron program registration functions.
• Process payments using point of sale systems, including cash, debit, and credit transactions.
• Provide information on aquatic and leisure programming, facility rentals, and general use of City facilities.
• Actively resolve customer service concerns and complaints, escalating issues when appropriate.
• Assist customers with wayfinding and general navigation throughout the facility.
• Provide general office assistance as directed by centre staff.
• Provide general facility upkeep.

Job description

City of Kitchener, ON in Cowan Recreation Complex is hiring a frontline Customer Service Attendant for casual part-time hours. The role emphasizes welcoming patrons, handling registrations, rentals, and inquiries, and supporting daily facility operations. Shifts are primarily evenings and weekends.

Be part of a team delivering world-class service in a state-of-the-art recreation centre opening in 2026, with a focus on accessibility and community belonging.