Guest Services Representative (Part-Time)

C&W Services (S); Ottawa; On-site; CAD 21,000 - 28,000; Part time

Job summary

C&W Services (S) in Ottawa, Ontario is seeking a part-time Guest Services Representative to deliver exceptional customer service at the mall. The role involves greeting patrons, answering inquiries, and supporting promotions across the centre.

The position offers 12–20 hours per week with weekend and holiday coverage as needed. The ideal candidate is punctual, team-oriented and adept with Microsoft Office and social media tools to engage visitors.

Qualifications

• Availability for flexible shifts.
• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a team environment
• Various computer skills - Microsoft Office
• Competent in Social Media, Facebook, Website, etc.
• We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre. Specially open availability on Friday, Saturday & Sunday.
• Must be accountable and punctual
• Creative and self motivated

Responsibilities

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes: o daily deposits o shift reports and logs o distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor
• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events as per the Marketing Director
• Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
• Professionally respond online to customer service inquiries on KIPSU
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

Job description

Guest Services Representative (Part-Time) Job Description Summary

Responsibilities

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes: o daily deposits o shift reports and logs o distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor
• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events as per the Marketing Director
• Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
• Professionally respond online to customer service inquiries on KIPSU
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

Schedule Requirements

This is a part-time position averaging 12-20 hours per week. Candidates must be available to work during business hours, including weekends and holidays, based on business needs.

Hours of operation are Monday-Saturday, 9:00 AM-9:00 PM, and Sunday, 10:00 AM-6:00 PM.

Qualifications

• Availability for flexible shifts.
• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a "team" environment
• Various computer skills - Microsoft Office
• Competent in Social Media, Facebook, Website, etc.
• We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre. Specially open availability on Friday, Saturday & Sunday.
• Must be accountable and punctual
• Creative and self motivated

This posting is for a backfill position.

The compensation that will be offered to the successful candidate will depend on factors such as