Special Event Support

Waterloo Regional Children's Museum; Kitchener; On-site; CAD 21,000 - 30,000; Part time

Job summary

The THEMUSEUM is seeking part-time event staff to support Special Events, Rentals, and guest services. You will assist with set-up and tear-down, front desk duties, and bartending for events, while ensuring a safe and engaging environment for visitors.

Applicants should have at least 3 months related experience, be 18+, and capable of lifting 25–50 lbs. Smart Serve and First Aid/CPR are preferred credentials.

Qualifications

• Three months related experience required.
• Must be at least 18 years old.
• Excellent customer service, time management, leadership and communication.
• Ability to lift 25-50 lbs.

Responsibilities

• Set up and tear down of rentals and events.
• Welcome guests at the desk and provide information.
• Process payments and manage guest flow during events.
• Maintain bar setup, restock and ensure responsible service.

Skills

Customer service

Time management

Leadership

Communication

Smart Serve

First Aid CPR

Tools

POS systems

Job description

This position supports Special Events and Rentals, Programming and Technical staff with the set-up and tear-down, front desk sign-in and attendance tracking, bartending, general floater, cleaning, facilitating an engaging and safe environment for visitors to explore THEMUSEUM, and other duties that are appropriate.

HOURS:

Part time occasional. Events are varying, often occurring on Thursday – Saturday. Shift times tend to range from 3pm – 3am, with occasional full day rentals occurring in the summer and winter holiday months.

Approx. 0-20 hours a week.

Wage: $18.45/per hour

PRIMARY DUTIES AND RESPONSIBILITIES:

Events: Set up/Tear down of Rentals and Events:

• Completes set-up and tear-down requirements including moving geos, blocks, tables, linens, and stage with direction from Special Event and Technical staff.

• Assists with technical set-up/ tear-down.

• Cleans before, during, and after an event including sweeping, mopping, vacuuming, auto scrubber, wiping surfaces, laundry, garbage & recycling removal, and other duties that are unique to each event.

Events: Desk Attendant:

• Serves as primary ambassador to the THEMUSEUM, welcoming guests, answering phones, directing inquiries, providing orientation and information about the event, processing payments, etc.

• Demonstrate ability to react positively to visitor feedback and to manage conflict effectively.

• Counts and clicks all guests into the building.

• Unlocks/locks doors at the beginning/end of the event.

• Ensures only guests at the event are in the building.

Events: Bartender Back

• Set-up and tear down tables, linens, glassware, ice, troughs, garbage/recycling, etc.

• Ensure drinks are ready to go for the event and that there is enough ice to last for the entire event.

• Restocks bar throughout the night.

• Keeps the area organized.

• Follows Smart Serve.

• Find empty glassware and return to bar, run dishwasher, and polish glasses.

SKILLS AND QUALIFICATIONS:

Applicants with a Smart Serve designation will be given preference.

The following are assets to the position:

Smart Serve designation

First Aid and CPR certificate

EXPERIENCE REQUIRED:

Three months related experience, including:

• Applicants must be a minimum of 18 years old.

• Excellent customer service, time management, leadership, and communication.

• Ability to deal confidently with emergency situations.

• Experience with cash handling and POS systems.

• Familiarization with setting up and running a basic bar.

• Ability to lift up to 25-50 lbs.

THEMUSEUM strives to promote diversity in the workplace by considering all future employees without regard to race, religion, age, sex, national origin, sexual identity, gender identity, genetic disposition, neurodiversity, disability, or any other minority. We encourage applications from all qualified individuals. THEMUSEUM will accommodate all applicants as required by Human Rights Legislation and the AODA.

We thank all interested applicants. However, THEMUSEUM will contact only those candidates to be interviewed. No phone calls please.

This posting is to fill current vacancies.
We are committed to a human-led hiring process. Applications for this position are reviewed and assessed by our hiring team without the use of AI-driven screening or decision-making tools.