Part-Time Banking Experience Advisor

TD; Richmond Hill; On-site; CAD 31,000 - 39,000; Part time

Job summary

TD Canada Trust is hiring a part-time Customer Experience Associate in Richmond Hill, Ontario. You will handle deposits, withdrawals, and bill payments while identifying customer needs and promoting banking solutions. The role emphasizes exceptional service, accuracy, and adherence to TD's ethics.

Ideal candidates have a High School diploma with 1+ years of relevant experience; an undergraduate degree is a plus. Training and Total Rewards are offered by TD.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Administration

Communication

Time management

Detail oriented

Customer service

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Job description

TD Canada Trust is hiring a part-time Customer Experience Associate in Richmond Hill, Ontario. You will handle deposits, withdrawals, and bill payments while identifying customer needs and promoting banking solutions. The role emphasizes exceptional service, accuracy, and adherence to TD's ethics.

Ideal candidates have a High School diploma with 1+ years of relevant experience; an undergraduate degree is a plus. Training and Total Rewards are offered by TD.