Toronto Banking Customer Experience Specialist

TD; Toronto; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Base salary and variable compensation

Health and well-being benefits

Savings and retirement programs

Paid time off

Banking benefits and discounts

Career development

Rewards and recognition programs

Job summary

TD Canada Trust in Toronto, Ontario seeks a Customer Experience Associate to manage customer interactions, process financial transactions, and offer banking solutions that meet client needs. You will work in a fast-paced branch environment with a focus on accuracy and service quality.

Ideal candidates have a high school diploma (an undergraduate degree is an asset) and strong MS Office skills, with excellent communication and organizational abilities to support TD’s client-first culture.

Qualifications

• High School diploma is required or equivalent experience.
• Undergraduate degree is an asset for this role.
• Strong administration and organizational skills are essential.
• Excellent written and verbal communication abilities are required.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments per procedures.
• Assess customer needs and propose suitable banking solutions.
• Respond to customer inquiries and escalate non-standard requests as needed.
• Meet goals by promoting banking products and completing transactions accurately and on time.
• Provide clear, friendly service to customers to enhance experience.
• Contribute to a positive and inclusive team environment.

Skills

MS Office

Communication

Time management

Customer service

Education

High School diploma

Undergraduate degree is an asset

Tools

MS Office

Job description

TD Canada Trust in Toronto, Ontario seeks a Customer Experience Associate to manage customer interactions, process financial transactions, and offer banking solutions that meet client needs. You will work in a fast-paced branch environment with a focus on accuracy and service quality.

Ideal candidates have a high school diploma (an undergraduate degree is an asset) and strong MS Office skills, with excellent communication and organizational abilities to support TD’s client-first culture.