Customer Experience Associate - Banking (Part-Time)

TD; Penticton; On-site; CAD 30,000 - 37,000; Part time

Job summary

TD Canada Trust in Penticton, BC is hiring a part-time Customer Experience Associate. You will process deposits, withdrawals, and bill payments while identifying customer needs to tailor banking solutions.

The role emphasizes service excellence, accuracy, and teamwork in a branch setting. You will engage customers with clarity, participate in ongoing performance development, and contribute to operational improvements.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
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• Undergraduate degree or equivalent is an asset.
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• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
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• Hands on knowledge of MS Office (Word, Excel, and Outlook) and internet.
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• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
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• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments per procedures.
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• Understand and determine customer needs to recommend banking solutions.
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• Respond and resolve customers' concerns using standard procedures and escalations as needed.
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• Achieve assigned goals by promoting banking solutions and completing processes accurately.
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• Connect with customers to explain banking solutions clearly.
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• Contribute to a positive, diverse, and equitable work environment.
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• Assist the team by staying dedicated and keeping colleagues updated on routine activities.
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• Suggest operational improvements to achieve excellence.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High School diploma or equivalent

Undergraduate degree or equivalent is an asset

Tools

MS Office

Job description

TD Canada Trust in Penticton, BC is hiring a part-time Customer Experience Associate. You will process deposits, withdrawals, and bill payments while identifying customer needs to tailor banking solutions.

The role emphasizes service excellence, accuracy, and teamwork in a branch setting. You will engage customers with clarity, participate in ongoing performance development, and contribute to operational improvements.