Overnight Freight Associate Part Time - ST CATHARINES

The Home Depot Canada; St. Catharines; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in the Niagara Region is seeking Freight Team Associates to stock merchandise, maintain aisle cleanliness, and ensure exceptional customer service. Responsibilities include operating forklifts and other equipment safely. Candidates should have at least a high school diploma and 1-2 years of retail or distribution experience. This role involves flexible scheduling, including nights and weekends, in a warehouse environment.

Qualifications

• 1 to 2 years Retail or Distribution experience an asset.
• Knowledge of operating reach trucks, forklifts and order picker machines an asset.

Responsibilities

• Stocking merchandise to achieve 100% in stock.
• Packing-out and packing-down merchandise as directed.
• Communicating with team members to ensure proper stocking.
• Following customer service model for ensuring customer satisfaction.
• Ensuring safety while handling merchandise.

Skills

Interpersonal skills

Organizational skills

Education

Highschool Diploma or Equivalent

Tools

Forklifts

Reach trucks

Order picker machines

Job description

Position Overview

Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and order picker machines to bring down merchandise to the sales floor. Freight Team associates are required to pick orders when assigned and carefully packing them to ensure that products are not get damaged, and accurately labelling and placing orders into specified holding areas.

Key Responsibilities

Handling Merchandise

• Stocking merchandise onto shelves to achieve 100% in stock.
• Packing-out and packing-down merchandise as directed.
• Merchandising new items and promotions.
• Maintaining aisle cleanliness and shoppability to ensure merchandise is accessible and presented in a visually appealing manner.
• Maintaining and organizing overheads (E.G., striping overheads).
• Communicating with other freight team members to ensure all product is stocked in the proper area.

Ensures Customer Satisfaction

• Following Home Depot’s Get Model of Customer Service including Greeting, Engaging, and Thanking the Customer.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.

Maintains Safety and Security

• Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.
• Ensure customers are able to move through the aisles easily and safely.
• Follows all Safety and Loss Prevention Policies and Procedures.

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Drives Results

Skills

• Interpersonal skills
• Organizational skills

Direct Manager/Direct Reports

• Freight Team Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
• Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise

Working Conditions

• Working within a flexible schedule that includes overnight shift and may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Passing forklifts emit gas fumes.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Distribution experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• Knowledge of operating reach trucks, forklifts and order picker machines an asset