Veterinary Client Care Coordinator – Flexible Shifts

VCA Animal Hospitals, Inc; Ottawa; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

RRSP match

Paid time off

CE allowance

Benefits

Pet discounts

Wellness app access

Job summary

VCA Canada Ottawa Veterinary Hospital is seeking a friendly Veterinary Receptionist, Client Care to join our Ottawa team full-time. You will welcome clients, manage calls, book appointments, and assist the clinical team with basic tasks while learning veterinary procedures.

The role emphasizes empathy, reliability, and a willingness to work variable shifts. We offer competitive pay and a supportive, collaborative environment in a 24/7 emergency-focused hospital.

Qualifications

• Excellent customer service with empathy, even under pressure.
• Strong attention to detail and reliability.
• Genuine interest in veterinary medicine and hands-on learning.
• Hospital front desk or medical receptionist experience welcome.

Responsibilities

• Greet patients and pet parents with warmth and care.
• Answer multi-line phones and manage emails from clients and vets.
• Schedule visits, follow-ups, and outbound appointment reminders.
• Guide owners through invoicing and payments with clarity.
• Keep the reception area clean, welcoming, and organized.
• Support clinical team with basic office tasks and learning.

Skills

Customer service

Multi-tasking

Empathy

Veterinary interest

Job description

VCA Canada Ottawa Veterinary Hospital is seeking a friendly Veterinary Receptionist, Client Care to join our Ottawa team full-time. You will welcome clients, manage calls, book appointments, and assist the clinical team with basic tasks while learning veterinary procedures.

The role emphasizes empathy, reliability, and a willingness to work variable shifts. We offer competitive pay and a supportive, collaborative environment in a 24/7 emergency-focused hospital.