Veterinary Receptionist, Ottawa Veterinary Hospital

Joffe Veterinary Medicine Professional Corporation; Ottawa; On-site; CAD 23,000 - 34,000; Full time

Benefits offered by this job

RRSP match (5%)

Paid CE allowance

Paid time off for CE/vacation/sick/pwd

Benefits

Uniform allowance

Mental health resources

Job summary

VCA Canada Ottawa Veterinary Hospital is seeking a dedicated Veterinary Receptionist to join our full-time team in Ottawa, Ontario. You will be the first friendly face for clients and patients, handling scheduling, payments, and inquiries with empathy.

The role offers opportunities for professional growth, a supportive team, and a focus on high-quality client service in a busy emergency-capable hospital environment.

Qualifications

• Strong empathy and desire to help clients and their pets.
• Excellent multitasking and attention to detail.
• Must have customer service experience; veterinary background a plus.

Responsibilities

• Greet clients and patients warmly and provide a welcoming environment.
• Answer multi-line phones and manage emails from clients and referring veterinarians.
• Proactively book visits, follow-ups, and coordinate scheduling.

Skills

Empathy

Multitasking

Customer service

Desire to learn veterinary support

Tools

Phone system

Job description

Location: Scarborough, ON

Employment Type: Full-time

Schedules: Variable shifts, may include nights, overnights, weekends and holidays.

Job Status: Existing

Compensation: $17.85 to $25.00 per hour, depending on experience and skills.

At Ottawa Veterinary Hospital, we welcome a Veterinary Receptionist, Client Care Coordinator to join our team full-time in Ottawa, Ontario. This is an exciting opportunity for an organized, motivated, and empathetic professional to step into an important hospital support role.

What You Will Do

• Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.
• Managing Hospital Communication: Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.
• Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Handling Financial Transactions: Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
• Maintaining a Comforting Space: Keeping our reception lobby and common areas clean, tidy, and welcoming for both pets and their families.
• Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.

What You Bring

• Exceptional customer service skills with a natural ability to show empathy, comfort, and patience under pressure.
• Outstanding multi-tasking skills, a keen eye for detail, and a strong sense of reliability.
• A genuine curiosity and enthusiasm for veterinary medicine and a desire to learn hands-on clinical support skills.
• Prior hospitality front desk, medical receptionist, or animal hospital/shelter experience is welcome.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our hospital: For years, our team at VCA Canada Ottawa Veterinary Hospital has been proud to serve our local community around the clock as a trusted 24/7 destination for emergency pet care.

What makes our hospital truly special is the culture we build together every day. We believe the best emergency care happens when our multidisciplinary team leans on one another, sharing knowledge, solving complex cases collaboratively, and celebrating the daily wins. Here, you’ll find an open, inclusive, supportive group that is passionate about learning, loves to mentor and be mentored.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide.

VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year.

We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.

The future of veterinary medicine is in our hands. Join us.