Order Management Coordinator

Dayforce; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

Dayforce in Mississauga is seeking an Order Management Coordinator to manage customer relationships and full order lifecycle from entry to delivery, including procurement, expediting, and documentation.

You will support sales and cross-functional teams, handle product returns, and maintain accuracy with MS Office tools. University degree or college diploma and 1–3 years customer service or purchasing experience are required.

Qualifications

• University Degree or College Diploma is required.
• 1–3 years of customer service and/or purchasing experience.
• Previous order entry experience.
• Strong interest in providing exceptional customer service.
• Highly organized with multi-tasking and time management abilities.
• Ability to work independently and in a team environment.
• High level of accuracy and detail with error-free orders.
• Working knowledge of MS Office (Word, Excel, Outlook).
• Ability to understand and use current tools efficiently.
• Entrepreneurial work ethic.

Responsibilities

• Managing customer relationships by accommodating preferences and maintaining professional communication.
• Complete order management including data entry, procurement, expediting, updates in systems, and documentation.
• Managing team's product returns from request to completion.
• Assisting and collaborating with sales and other teams and vendors to fulfill customer needs.
• Various other sales and support functions within the team.

Skills

Customer service

Organizational skills

Teamwork

Attention to detail

Education

University Degree or College Diploma

Tools

MS Office

Job description

What you will be doing in the role of Order Management Coordinator:

Your responsibilities may include, but are not limited to:

• Managing customer relationships by accommodating preferences and maintaining professional level of communication
• Complete order management, including data entry, procurement, expediting, updating information in business system and status reports, and obtaining and storing correspondence and documentation
• Managing team's product returns from the point of customer request through to completion
• Assisting and collaborating with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled
• Various other sales and support functions within the team

Knowledge and skills required for the role:

• University Degree or College Diploma
• One to Three (1-3) years’ of customer service and or/purchasing experience
• Previous order entry experience
• Strong interest in providing exceptional customer service
• Highly organized with strong multi-tasking and time management abilities
• Ability to work effectively both independently and in a team environment
• High level of accuracy and detail with error-free orders
• Working knowledge of MS Office computer application (Word, Excel, Outlook)
• Ability to understand current tools in detail and use them in an efficient manner
• Entrepreneurial work ethic